Information Systems Graduate with Customer & Tech Analysis Skills

ANDY MORALES CHACON

Silver Spring, MD *****

240-***-**** **************@*****.***

PROFESSIONAL SUMMARY

People-oriented Information Systems graduate with strong customer service, sales support, and technical analysis experience. Proven ability to manage high-volume client interactions, explain complex information clearly, and support stakeholders across operational and technical teams. Bilingual in English and Spanish, with hands-on experience in process improvement, financial transactions, and system documentation.. EDUCATION

University of Maryland, Robert H. Smith School of Business December 2023 – December 2025 Bachelor of Science, Information Systems - GPA: 3.25 Montgomery College August 2022 - December 2023

Associate of Arts, Business – GPA: 3.34

WORK EXPERIENCE

Montgomery County Department of Recreation Silver Spring, Maryland Recreational Assistant July 2022 – Present

• Answering over 50+ daily phone call inquiries about amenities, hours, activity registrations, and purchasing annual memberships

• Assist 10000+ guests with purchasing membership passes, daily admission visits, and activity registrations

• Process and log over 500+ financial (cash, credit, and check) transactions during active facility operations and close-out procedures

• Interpret over 300+ Spanish-speaking guests by translating specific information about services, suggestions, amenities, and hours of operation

Maryland Cru College Park, Maryland

Junior Consultant January 2025 – May 2025

• Conducted 5+ stakeholder interviews and analyzed existing system processes to identify inefficiencies in event planning and communication.

• Developed 3-level Data Flow Diagrams, Entity Relationship Diagrams, and 15+ business rules to document system requirements and architecture.

• Proposed a centralized tracking and communication platform projected to improve attendee data accuracy by 75% and reduce manual coordination tasks by 30+ hours per semester

• Prepared a sample 70-page technical system proposal and presented findings to a panel of current staff and student stakeholders, received positive feedback for clarity Erickson Senior Living Silver Spring, Maryland

Customer Service Associate April 2019 – September 2023

• Trained 40+ newly hired server staff on best practices and company values, and provided feedback to junior staff to improve customer satisfaction

• Supported the management team with a monthly restaurant menu restructure to satisfy 500+ senior residents’ recommendations

• Managed and scheduled 70+ daily reservations, and sent out text reminders 3 hours in advance of reservation time SKILLS

Programming Languages: Excel Visual Basics, and Microsoft SQL Languages: Fluent Spanish

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