Data Analyst

Jose Alvaro Franco

*************@*****.*** • 786-***-****

Languages

English & Spanish (Bilingual - Native Speaker)

Professional Profile

Bilingual professional with over six years of experience in data analysis, customer service, administrative support, reception/front desk operations, call centers, teaching, and translation. Highly organized, detail-oriented, and possessing strong verbal and written communication skills. Calm and effective in fast-paced environments, responding quickly in emergency situations, and consistently contributing positively to cross-functional teams. Always willing to help others and adapt quickly to new responsibilities.

Education

Universidad Autonoma de Sinaloa, Sinaloa, MX

2019-2022

Relevant coursework: Statistics, Communication, Logistics, Data Analysis, Mathematics, English

● UAS Virtual High School, Culiacán, Sinaloa

● Palm Desert High School, Palm Desert, CA

Awards & Honors:

Award for 3rd Best GPA Honors Roll Most Outstanding Student in Visual & Performing Arts Professional Experience

Event Network Miami, FL

Data Analyst February 2024 – January 2026

● Compiled and processed 70+ weekly orders for 100+ retail stores nationwide with high accuracy.

● Coordinated directly with store owners and major vendors (Penguin Random House, PepsiCo, Sysco) to resolve discrepancies and manage order changes.

● Maintained strong vendor relationships through clear, professional communication.

● Reviewed and optimized store floor plans, recommending effective product placement. Data Entry Clerk January 2022 – February 2024

● Managed purchase order worksheets, inventory reports, and item discontinuations.

● Communicated weekly with 20+ stores and vendors, supporting negotiations and order accuracy.

● Archived old orders and kept chronological track of all orders.

● Improved spreadsheet workflows, reducing PO creation time.

● Trained six new team members on processes and systems. Intern Scholar – General Coordination for Evaluation, Innovation, and Education Quality University Academic Secretary

Sinaloa, Mexico December 2019 – January 2022

● Compiled and maintained academic databases, program records, and facilities spreadsheets.

● Analyzed institutional data to produce accurate reports and information grids.

● Tracked team participation in institutional operations through collecting photographic and documentary evidence.

● Assisted with academic registration, documentation, and visitor support.

● Provided front-desk reception, directing visitors and service providers professionally. Administrative Office Call Center Assistant (Contract Position) Eye Surgery Associates

Miami, FL June 2021 – August 2021

● Handled high-volume calls, emails, and voicemails with accuracy and professionalism.

● Organized and maintained 120+ patient records and profiles.

● Assisted patients with appointment processes and documentation.

● Followed up on invoices and resolved issues efficiently. Assistant Teacher

Autonomous University of Sinaloa

Sinaloa, Mexico September 2018 – June 2020

● Taught English (A1–B1) to classes of 20+ students.

● Translated formal documents (English Spanish).

● Supported classroom safety, emergency response, and academic events.

● Volunteered to teach English in rural communities.

● Organized spaces for events, meetings, repairs, presentations, and external service visits. Additional Skills

● Translation: Professional English Spanish

● Software & Tools: Microsoft Office (Excel), Google Workspace, Visual Basic, Visual Studio Code, NAVCom

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