Remote Operations & Admin Specialist
Resume:
CADEN PETERSON
Fayetteville, AR
*****.********.****@*****.***
PROFESSIONAL SUMMARY
Remote-ready professional with experience in client communication, scheduling, operations support, and team coordination across sales, insurance, and service environments. Highly comfortable with technology, customer relationship management
(CRM) systems, and virtual collaboration tools. Known for reliability, clear communication, and the ability to manage multiple priorities while working independently in both remote and traditional settings. CORE SKILLS
● Remote Client Communication (Phone, Video, Email)
● Training
● Scheduling & Calendar Management
● CRM & Data Entry (Lead tracking, client records)
● Customer Support & Account Coordination
● Process Documentation & Training
● Recruiting and Onboarding Support
● Microsoft Office: Word, Excel, Teams, Powerpoint
● High Level Computer Proficiency
PROFESSIONAL EXPERIENCE
McDonald’s – Fayetteville, AR & Northfield, MN
Shift Manager / Operations Lead
October 2024 – Present July 2020 – April 2021 April 2018 – March 2019
● Led daily operations and shift execution in fast-paced environments requiring accuracy and multitasking.
● Managed staff schedules, task assignments, and real-time problem solving.
● Trained team members on processes, systems, and customer service standards.
● Handled cash management, inventory tracking, and compliance with company procedures.
● Built strong communication habits and accountability across diverse teams.
● Navigated customer complaints and exercised decisive problem solving skills. Executive Assistant to Regional Director – Remote
Part-Time October 2024- Present
● Coordinated calendars, scheduled Zoom meetings, and managed follow-ups across multiple stakeholders.
● Screened resumes and organized applicant information for hiring managers.
● Provided administrative support to improve efficiency and communication in a distributed team.
Globe Life - American Income Life Division– Remote Client Services Specialist / Supervising Agent
October 2023 – October 2024
● Managed a high volume of inbound and outbound client communications in a fully remote environment.
● Scheduled appointments, conducted virtual meetings, and maintained accurate client records in CRM systems.
● Educated clients on insurance options and next steps, ensuring clarity and compliance.
● Served as a Supervising Agent, supporting onboarding and training of new hires.
● Provided ongoing coaching on systems usage, call flow, and professional communication standards.
● Collaborated with upper level leadership on recruiting coordination, candidate screening, and performance tracking.
● Demonstrated strong time management while balancing personal workload with team support duties.
Teen Challenge Adventure Ranch – Morrow, AR
Direct Care Staff / Kitchen Assistant
April 2021 – March 2022
● Supported daily operations, scheduling, and structured programming.
● Maintained detailed documentation and followed established procedures.
● Developed strong interpersonal skills working with individuals in high-accountability environments.
EDUCATION & CERTIFICATIONS
● Active Health & Life Insurance License – NC & AR
● ServSafe Certified
● McDonald’s Management Training Program
● High School Diploma or Equivalent (GED)
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