Operations Coordinator - Licensed Insurance Agent
Resume:
L'TIA THOMAS
Houston, TX *****
***********@*****.***
Professional Summary
L'TIA
THOMAS
Authorized to work in the US for any employer
Work Experience
Operations Coordinator
Omnicare365-Remote
October 2023 to Present
• Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
• Understand members benefit breakdown and confirming member eligibility.
• Review and educate members on our services and their insurance coverage.
• Accurately enter ride details to ensure successful ride completion
• Actively working with other internal departments to quickly address real-time issues in regards to transportation needs of members
• Ensure all company procedures are followed
• Document unresolved customer grievances and send report to designated department for further investigation and resolution
Licensed Insurance Agent
WNS GLOBAL-Remote
March 2020 to October 2023
Educate customers on each type of insurance coverage and make recommendations based on their needs Evaluate current insurance policies and recommend additional coverage when needed Maintain all insurance documents in a confidential way. Patient Clinical Support
ECARDIO DIGNOSTICS
January 2015 to March 2020
Assist patients with connecting to their heart monitors via phone (sometimes in office) Obtain cardiac baseline to initiate the patient's study Completed intake process by performing quick enrollments for patients and practice Address questions and educated patients, practices and sales staff Attain Follow-Ups for abnormal rhythms
Alerting physicians in case of abnormalities in patients' conditions during test Handle specific monitor issues
Assisted with patients request for supplies and placing orders on their behalf Notate patient's accounts for activities and issues Demonstrated empathy and decrease customer tension Identified, documented and escalated potential or practice complaints per standard operating procedures Handled patients request by Emails/VM' as assigned Performed other duties as assigned.
Emergency Medical/Fie Dispatcher
Cypress Creek EMS-Spring, TX
February 2011 to January 2015
Provided support and reassurance to callers in times of crisis.
• Excelled in multitasking to manage a high call volume with
• professionalism and efficiency.
Responded quickly to emergency situations involving drivers or
• vehicles.
Dispatched appropriate resources to respond to emergency
• situations promptly.
Managed stressful situations in calm, composed manner while
• remaining professional at all times.
Operated workstation comprised of multiple computer systems,
• telephone systems and geographical mapping tools. Quickly identified critical details from incoming calls that enabled
• responders to arrive quickly on scene.
Education
Applied Science (ASSOCIATES)
MADONNA UNIVERSITY-Livonia, MI
January 2007 to June 2010
DIPLOMA
CHARLES C. ROGERS ACADEMY
June 2006
Skills
• Decision making
• Phone communication
• Communication skills
• Microsoft PowerPoint
• Microsoft Word
• Health insurance sales
• Honest and Dependable
• MICROSOFT EXCEL PUBLISHER
• Administrative experience
• Solution development
• Technical Proficiency
• Property casualty insurance
• ServiceNow
• Writing skills
• Data entry
• Microsoft Excel
• Phone etiquette
• Computer skills
• Negotiation
• Customer Service Honest and Dependable
• Microsoft Publisher
• Teamwork
• Appointment scheduling
• Team Cooperation
• Attention to Detail Adaptable and Flexible
• QUICK BOOKS Goal-Oriented
• Client Relationship
• QuickBooks
• Generating premium income - Largest amount of annual premium income generated ($1-$100,000)
• Customer service
• Microsoft Office
• Medical terminology
• Objection handling (sales technique)
• Google Docs
• Medical receptionist
• Experience in non-profits
• 10 key typing
• Documentation review
• Insurance Sales
• Achieving sales targets - Sales targets achieved (90-100%)
• Grammar Experience
• Accounts receivable
• Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
• Goal-Oriented
• Problem-solving in high-pressure situations
• Auto insurance sales
• Home insurance sales
• Sales
• Organizational skills
• Google Sheets
• Attention to detail
• Microsoft Outlook
• New customer acquisition - Increase in new customer acquisition (26-50%)
• MICROSOFT WORD POWER POINT
• Management Asset Protection
• Adaptable and Flexible
• Sales team management - Largest sales team managed (6-10 team members)
• English
• Time management
• Client Relationship Management Asset Protection
• Medical billing
Certifications and Licenses
CPR Certification
AED Certification
Property & Casualty License
April 2022 to August 2026
Salesforce Certification
LPC
Series 65
CompTIA Network+
First Aid Certification
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