Property Manager with Tenant-CCentered Focus
Resume:
Michele Richardson
Indianapolis, IN *****
*********@*****.***
Professional Summary
I am looking for a Property Management position. I take pride in the place I work and I like to take ownership.
I am looking for a challenge.
Work Experience
Property Manager
PMI Meridian Management-Indianapolis, IN
April 2017 to Present
I manage three apartment complexes in downtown Indianapolis.
• Managed and oversaw daily operations of residential communities ensuring efficient and smooth functioning of all aspects of property management.
• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX%. Without tenants I would not have a job.
• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies.
• Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
• Implemented a proactive rent collection process, reducing late payments by XX% and improving overall cash flow
• Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving the process.
• Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
• Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance.
• I handle all billing and coding, while making sure everything to paid on time.
• Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
• Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
• Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
• Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial aspects.
• Implemented technology solutions to enhance tenant communication and streamline administrative processes, improving overall tenant satisfaction.
Lake Point Apartments
July 2007 to March 2015
I was General Manager of the 220 apartments and 300 storage units. I also took care of a Car Wash. Showing units and taking applications, running criminal background checks and credit checks. I worked with each tenant from the time they filled out the application until the time they moved out. I collected all rent and made all deposits. I also coded and paid all bills and also did payroll. I had a staff of seven I did all move in and all move outs. I also took care of all the leases for the storage units. I was on call 24 hours a day 7 days a week. Curb appeal is very big to me and my goal is to have clients for life. I wanted them to feel at home.
Manager
Shelby Crest and Shelby Landing
March 2005 to June 2007
I collected rent and made deposit. We were a Section 32 property. I did move in and move outs. I also worked with the elderly at Shelby's Landing. I loved working with them. Did marketing for the property. National Funding Group
February 2001 to June 2007
I worked out of my home. I bought leads and would follow thru with them. I would go to the applicants and take their application. Then would run the credit and get them approved for a loan. I then did all the loan processing. I would order title, appraisal and get everything ready for the underwriter, working well with my client and the underwriter. I then would set up a closing time with Title Company and client to go to closing table with my client.
Education
High school diploma or GED
Skills
• Customer relationship building
• Computer operation
• Property management company experience
• Tenant employment verification
• Community engagement
• Microsoft Outlook
• Lease document preparation
• Preparing ground leases
• Tenant criminal history checks
• Social media management
• Process improvement
• Organizational skills
• Virtual tour software
• Fair Housing regulations
• Microsoft Excel
• Phone communication
• Team management
• Property management tools
• Accounts receivable
• Tenant credit checks
• Team motivation (leadership skill)
• Management
• Property renting
• Supervising experience
• Improving operational efficiency
• Accounts payable
• Multifamily properties
• Disciplinary action management
• Managing property management teams - Largest property management team managed (1-5 team members)
• Performance evaluation
• Accounting software
• Productivity software
• Developing tenant retention programs - Tenant retention programs developed (3-5 programs)
• Security deposit management
• Property rent collection
• Customer complaint resolution
• Rental history checks
• Leadership
• Team leadership
• Tenants
• Typing
• Task assignment
• Yardi
• Rent late fee assessment
• Preparing month-to-month leases
• Tenant account reconciliation
• Vendor contract management
• Public relations
• Research
• Client relationship development
• Property management - Property management experience (More than 20 years)
• Phone etiquette
• Manager experience
• Conflict management
• Hiring
• Income verification
• Basic math
• Customer service
• Staff training
• Rent roll report preparation
• Mentoring
• Maintenance management
• Lease or rental agreement management
• Administrative experience
• Marketing automation tools
• Customer inquiry handling
• Affordable housing management
• Vendor relationship management
• Property leasing
• Client interaction via phone calls
• Microsoft Word
Certifications and Licenses
Driver's License
Additional Information
Skills
Yardi, Quick books pro, Appfolio,
Excel, Work and Publisher
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