Emergency Communications Specialist with 19+ Years Experience

Krystal Below

Houston, TX *****

832-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-oriented professional with over 19 years of expertise in telephone customer service, call center operations, technical support, and customer care. A strong commitment to delivering exceptional service is complemented by a comprehensive understanding of service delivery, critical thinking skills, and effective multitasking in high- pressure environments. Meticulous attention to detail ensures precise handling of complex situations, while outstanding problem-solving abilities and communication skills enhance collaboration and drive team success. Prepared to embrace new challenges and contribute to organizational objectives with unwavering dedication and enthusiasm. Experienced with managing emergency communication systems efficiently. Utilizes critical thinking and rapid decision-making to ensure effective responses. Track record of maintaining calm and clarity in high-pressure situations, ensuring seamless coordination and support.

CERTIFICATE OF APPRECIATION

Certificate of appreciation from the city of Houston for over 15 years of given service to the community.

SKILLS

Proficient in essential computer

applications

• • Skilled in Microsoft Word

• Strong verbal communication • Navigational map reading

• Delivering concise instructions • Skilled in multitasking

• Knowledge of law enforcement protocols • Analytical problem-solving

• Collaborative teamwork • Emergency management

• Call Center Experience • Attention to detail

• Prioritizing situations • Stress tolerance

WORK HISTORY

EMERGENCY COMMUNICATIONS OPERATOR (ECO) 03/2008 to 09/2025 Greater Harris County 9-1-1 Emergency Network - Houston, TX, USA Call taker receives over 100 calls of emergencies and non-emergencies in the community and is responsible for accessing and dispatching calls to appropriate outlets

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• Type Accuracy in a fast-paced environment

Support distressed individuals struggling with suicidal thoughts, mental health issues while maintaining a level of professionalism

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• Coordinated communication between dispatchers and emergency services

• Provided critical support during naturals disasters Through active listening, manage multiple monitors that display information like the whereabouts of officers and the addresses and telephone numbers of callers, traffic patterns, weather alerts

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SALES ASSOCIATE 06/2006 to 08/2007

Verizon - Houston, TX

• Developed product knowledge to enhance customer interactions and drive sales.

• Provided exceptional customer service, resolving inquiries and ensuring satisfaction.

• Assisted in inventory management, maintaining stock levels and visual displays.

• Collaborated with team members to achieve sales targets and optimize performance.

• Built relationships with customers to encourage repeat business. LEASING AGENT ASSISTANT 04/2002 to 06/2006

Antilles Apartments - Houston, TX

Assisted in coordinating tenant move-ins and move-outs, ensuring compliance with lease agreements.

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Conducted property tours for prospective tenants, highlighting amenities and fostering positive impressions.

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Supported lease administration by preparing and processing rental documentation accurately and efficiently.

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Collaborated with maintenance staff to address tenant requests promptly, enhancing resident satisfaction.

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EDUCATION

Houston Community College - Houston, TX Associate Medical Laboratory Technician

Attended April- 2004 - Dec. 2004

CERTIFICATIONS

TCOLE License

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