Innovative Tech Leader and Operations Expert
Resume:
WENDY
REDWINE
*******.******@******.***
Stillwater, Oklahoma 74075
Bold Profile
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
PROFESSIONAL SUMMARY
SKILLS
• Leadership and team building
• Problem resolution
• Operations management
• Team player
• Training and coaching
• Staff management
• Customer relations
• Training and development
• Staff training
• Staff training/development
Customer relationship
management
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• Staff supervision
• Goal setting
• Employee scheduling
Verbal and written
communication
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• Team training and development
• Motivation
• Client relations
• Schedule management
• Staff motivation
• Employee development
• Project management
• Consistently meet goals
• Quality management
• Sales expertise
• Marketing
• Sound judgment
• Account management
• New business development
• Advertising and marketing
• Sales team development
• Human resources management
Uber - Driver
Stillwater, OK • 2019 - 2025
Atkinson and Markoff Lawfirm - Operations Manager
Oklahoma City, OK • 2011 - 2014
American Red Cross - Telephone Service Representative Oklahoma City, OK • 2008 - 2009
WORK HISTORY
Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
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Assisted in inventory management, ensuring accurate stock levels through regular audits.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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• Built relationships with customers to encourage repeat business. Answered customer questions about sizing, accessories, and merchandise care.
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Rotated stock and restocked shelves to maintain product availability and store appearance.
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Streamlined operational workflows to enhance efficiency and reduce turnaround times.
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Developed and maintained comprehensive policies for compliance with legal standards and regulations.
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Coordinated resource allocation, ensuring optimal staffing levels to meet client demands effectively.
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Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
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Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
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Developed and implemented strategies to maximize customer satisfaction.
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Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
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Rose State College
Midwest City, Ok
No Degree: Business 101
Edmond Memorial High School
Edmond, OK
GED
EDUCATION
Deans list of a 3.9 GOA and was
certified in disaster relief in
addition finished 100 hours of
American Red Cross hours.
CERTIFICATIONS
Vision Quest Marketing - General Manager
Edmond, OK • 1995 - 2001
Resolved complex customer issues, providing tailored solutions and enhancing overall satisfaction.
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Collaborated with team members to streamline processes, improving response times and service quality.
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Developed comprehensive knowledge of products and services, enabling effective support for diverse customer needs.
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Documented and detailed calls and complaints using call center's CRM database.
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Delivered single call resolutions and maintained customer satisfaction through quality servicing.
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Assisted in managing daily operations to ensure efficiency and productivity.
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Learned company policies and procedures to guarantee compliance and safety standards.
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Collaborated with staff to streamline processes and enhance customer service experience.
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Participated in training sessions to develop skills related to management practices.
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Provided administrative support by organizing schedules and maintaining records effectively.
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Engaged in problem-solving efforts to address operational challenges promptly.
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Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
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Developed and implemented strategies to increase sales profitability.
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Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
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Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into satisfied customers
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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
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• Reported issues to higher management with great detail. Received a letter from the dean notifying me of a 3.9 GPA as being very close to achieving my Associates degree.
ACCOMPLISHMENTS
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