Client Relations & Operations Specialist

Aretha Lyons

Washington, DC

Phone: 202-***-****

Email: ******.*******@*****.***

Professional Summary

Results-driven and client-focused professional with extensive experience in customer account management, technical support, sales coordination, and office administration. Proven ability to resolve complex customer concerns, train teams, and provide technical solutions across broadband, cable, and telecommunications services. Highly adaptable with a strong work ethic, excellent interpersonal skills, and a commitment to providing high-quality service. Seeking to leverage experience in customer relations and operations support in a progressive organization.

Areas of Expertise

Broadband Internet Services

Digital Telephony Solutions

Technical Support Services

Cable Television Solutions

High-Speed Connectivity

VoIP Services

Customer Account Billing

Service Migration

Sales & Customer Conversion

Service Maintenance & Troubleshooting

Conflict Resolution

Team Training & Development

Professional Experience

Comcast/Xfinity – Customer Account Executive

Washington, DC June 1998 – November 2024

Handled inbound service requests for phone, internet, and cable support with efficiency and professionalism.

Processed payments and provided comprehensive billing information, including promotions and special offers.

Troubleshot technical issues with cable, phone, and internet services to maintain high service reliability.

Coordinated service appointments and ensured timely scheduling and communication.

Trained new hires on company procedures, system operations, and customer service standards.

Managed escalated customer situations, de-escalating conflict and resolving issues with tact.

Applied active listening and strategic problem-solving to deliver consistent customer satisfaction.

Greyhound Bus – Lines Representative

Washington, DC June 1994 – December 1998

Managed ticket sales, payment processing, and end-of-day account reconciliation.

Conducted secure financial transactions including Western Union and MoneyGram services.

Provided assistance to passengers regarding terminal procedures, schedules, and service updates.

Delivered friendly and responsive customer service in a fast-paced transportation hub environment.

NVT Printing Company – Office Assistant

Washington, DC May 1991 – June 1994

Operated multi-line phone systems and ensured effective internal and external communications.

Managed customer referrals and coordinated service responses with professionalism.

Performed bookkeeping tasks and maintained up-to-date financial and client records.

Conducted accurate data entry and supported daily administrative operations.

Assisted with general office functions including file management and client correspondence.

Education

High School Diploma H.D. Woodson High School Washington D.C. June 1986

References

Available upon request.

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