Administrative & Data-Driven Support Specialist

Misty Palmer

(***) *** - **** *****.**********@*******.***

Skills Summary

Organized and detail-focused professional with experience in office procedures, data entry, and quality assurance. Strong customer service abilities and proficient in Microsoft Office and digital record management. Tech-savvy, quick to learn new remote systems, and able to maintain accurate records while delivering reliable, efficient support in a virtual environment. Outgoing, energetic, and committed to high-quality work.

Professional Accomplishments

Administrative & Billing Support

● Verified client information, diagnoses, and insurance details to prepare accurate billing.

● Submitted claims, followed up on unpaid claims, and maintained organized digital records.

● Filed tax documents and managed paperwork to ensure accurate, timely processing. Data Quality & Record Management

● Performed quality checks on data and inventory, identifying and resolving errors quickly.

● Audited records for accuracy and compliance with SOPs; communicated issues to supervisors.

● Maintained detailed work-order notes, customer records, and billing documentation. Customer Service & Communication

● Provided clear, professional support to clients and insurance representatives.

● Communicated updates, resolved issues, and ensured timely follow-through on remote tasks. Operations & Technical Tasks

● Supported order fulfillment workflows, ensuring accurate entries and digital documentation.

● Installed GPS units and managed digital logs for client equipment and vehicle assignments. Work History

Repack Order Filler, Dollar General Distribution Center Jan. 2024 - Dec. 2025 Checker, Dollar General Distribution Oct. 2022 - Dec. 2023 Auditor, Dollar General Fresh Distribution March 2022 - Oct. 2022 Medical Billing Specialist, Victory Home Health April 2019 - March 2021 Secretary/Receptionist, H&R Block Jan. 2019 - March 2019 Education

A.S. in Health Information Technology, Ultimate Medical Academy June 2014 - Dec. 2015 Eastland High School Aug. 1991 - May 1995

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