Client Support & Scheduling Specialist with 30+ Years Experience

DENISE M. MUNIZ

Hobart, IN

219-***-**** *******@*********.***

Professional Summary

Senior Scheduling and Operations Professional with 30+ years of experience in scheduling, dispatch, and operational coordination within utility, engineering, and field service environments. Proven strengths in construction scheduling, deadline management, customer coordination, vendor management, and team leadership. Known for maintaining accuracy under pressure, resolving scheduling conflicts, and keeping daily operations running efficiently. Core Skills

Deadline Management • Construction Scheduling • Scheduling & Dispatch • Customer Coordination • Vendor Management • Team Leadership • Utility Scheduling (Primavera P6) • Project Controls • Scheduling Software & Dispatch Systems • SAP • Microsoft Office

Professional Experience

Project Controls Specialist — Brindley Engineering, Lisle, IL June 2023 – October 2024

● Maintained Primavera P6 schedules for preventative maintenance projects

● Coordinated schedule alignment with internal teams and external clients

● Supported progress tracking, resource planning, and risk reviews

● Assisted with construction scheduling and deadline management Scheduling Leader & Dispatcher — Badger Daylighting, Portage, IN March 2022 – May 2023

● Scheduled and dispatched crews and equipment for high-volume service operations

● Adjusted schedules in real time to meet customer and operational needs

● Verified GPS timekeeping and timesheets for accurate billing

● Provided team leadership and daily customer coordination Scheduling Leader – Gas & Electric (Primavera P6) — NIPSCO, Merrillville, IN February 2008 – December 2021

● Supported scheduling for gas and electric construction, capital, and compliance projects

● Built and maintained schedules using Primavera P6 and internal systems

● Coordinated with engineering, field crews, contractors, municipalities, and customers

● Produced reports supporting workload prioritization and deadline management

● Coordinated with contractors and suppliers to support vendor management

Education

High School Diploma

Certifications, Professional Development & Community Involvement Primavera P6 Project Scheduling • SAP Time Entry & Resource Tracking • OSHA 10-Hour General Industry Safety & Health • Microsoft Office • Coursera: Supply Chain Fundamentals; Excel Skills for Business; Project Management Principles • Community Outreach Chair (10 years) • Disaster Relief Volunteer – Puerto Rico • Volunteer – Northwest Indiana Food Bank

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