Remote Customer Service Representative with Growth Focus

LAVONNE WOODS

Aurora CO · 720-***-****

Email: *****************@*****.***

Seeking a position within an organization that offers long term stability with room for professional growth and development. I am a qualified customer service representative, with several years of experience in various fast-paced environments. I am personable, and take pride in my ability to remain calm and professional under pressure.

EXPERIENCE

DECEMBER 2023 – MARCH 2024

FRONT DESK AGENT, Hilton garden inn

Receive 200+ calls per day to assist with inquires and/or direct customers to appropriate department

Scheduling reservations, and adjusting as needed based on availability and guests requests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate special needs

Upsell additional facilities and services when appropriate

Perform check in and check out tasks

Use knowledge as Denver area native to explain local amenities and attractions to guests

Schedule guest transportation

Consistently recognized for highest resident satisfaction surveys amongst front office staff

Train new team members on operating systems and general company polices

MAY 2023 – NOVEMBER 2023

FRONT DESK AGENT, marriott

Receive 50+ calls per day to assist with inquires and/or direct customers to appropriate department

Scheduling reservations, and adjusting as needed based on availability and guests requests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate special needs

Upsell additional facilities and services when appropriate

Perform check in and check out tasks

Use knowledge as Denver area native to explain local amenities and attractions to guests

Schedule guest transportation

Consistently recognized for highest resident satisfaction surveys amongst front office staff

Train new team members on operating systems and general company polices

SEPTMBER 2021 - PRESENT

PERSONAL ASSISTANT, dc transportation services

Scheduling appointments

Ensuring bills are processed timely

Client communication with personal and professional contacts

APRIL 2018 – NOVEMBER 2019

SERVER, village inn

Maintained knowledge of menu items to help provide guests with recommendations in informative and helpful fashion

Communicate with kitchen staff regarding customer requests and allergies

Check in with guests periodically during visits to ensure satisfaction

Addressed and/or escalated customer complaints according to company policy

Utilized POS system to process customer payments

MAY 2016 – DECEMBER 2017

RECEPTIONIST, INTERNATIONAL SALON AND SPA

Answered an average of 20+ calls per days addressing customer inquires

Greeted customers entering the salon and directed to waiting area or appropriate stylist

Handled paperwork regarding accounting, invoicing, and shipping

Processed payment for services

EDUCATION

HIGH SCHOOL DIPLOMA, harrison high school

COSMETOLOGY LICENSE, international beauty academy

SKILLS

MS windows proficient

Cash flow management

Credit/Debit card processing

Multi-line phone servicing

Customer service specialist

Fosse

OnQ CRM

ACTIVITIES

Decolorated ROTC flight captain

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