Security & Operations Professional with 13 Years Experience

Amourelie St Surin

*********.*****@*****.*** 954-***-**** Miramar, FL

SUMMARY

Seasoned professional with 13 years of experience in security and operations management, seeking a Security Guard role. Skilled in crisis management, emergency response dispatch, and implementing security protocols. Proven track record in risk mitigation, operational efficiency, and maintaining high standards of safety and compliance. WORK EXPERIENCE

Allied Universal

Security Rover Sep 2024 - Nov 2024

• Executed safety and security procedures in alignment with site-specific policies, ensuring client satisfaction and safety.

• Responded to incidents and critical situations with a calm and problem-solving approach, maintaining order and security.

• Conducted regular and random patrols around the business premises and its perimeter to deter and detect potential security threats.

• Provided excellent customer service while maintaining a secure environment for clients and visitors. Kob Transfer LLC North Miami Beach, FL 33169

Manager 2021 - Jul 2024

• Led a team to enhance operational efficiency and support a positive work environment.

• Oversaw fund transfer procedures, monitored transaction volumes, and resolved discrepancies in adherence to KYC and AML guidelines.

• Implemented risk mitigation techniques to prevent fraud and strengthen security measures, bolstering customer confidence and corporate reputation.

• Managed customer service inquiries, monitored financial performance, and participated in strategic planning to advance business development and competitive positioning. Bryant Security Corporation North Miami Beach, FL 33162 Dispatcher 2018 - 2021

• Evaluated and directed incoming calls to appropriate response teams, ensuring timely action in urgent scenarios.

• Facilitated seamless communication between security staff, clients, and emergency services to orchestrate coordinated responses to incidents.

• Recorded operational activities meticulously, capturing incident specifics and actions taken for precise reporting and accountability.

• Complied with established emergency protocols to maintain high standards of crisis management and support smooth handovers between shifts.

FPI Security Services Pembroke Pines

Vehicle/Roving Patrol Officer Jul 2018 - Dec 2018

• Conducted regular patrols to ensure the security of premises, identifying and mitigating potential threats or safety hazards.

• Verified and managed site access for individuals and vehicles, maintaining detailed records of visitors, contractors, and deliveries.

• Responded efficiently to alarms and unauthorized access attempts, ensuring prompt communication with the Security Supervisor for incident resolution.

• Provide a high level of customer service to all employees, visitors, and contractors Radio Mega LLC North Miami Beach, FL 33169

Receptionist 2013 - 2018

• Managed front desk operations, greeted visitors, and handled phone inquiries, maintaining a hospitable and organized reception area.

• Coordinated scheduling and logistics for interviews and meetings, enhancing the efficiency of on-air talent and guest experiences.

• Performed administrative tasks including mail sorting, record keeping, and office supply management, alongside document preparation and file organization.

• Monitored surveillance systems and enforced visitor protocols, bolstering station security and assisting with promotional events and interdepartmental efforts.

United States Army Fort Campbell, KY 42223

Generator Mechanic 2011 - 2013

• Diagnosed and repaired power generation equipment, addressing both mechanical and electrical issues to maintain operational readiness.

• Documented maintenance actions, parts used, and operational hours meticulously to monitor equipment status and forecast servicing requirements.

• Provided training and technical support to personnel on generator operation and maintenance, improving team proficiency and safety standards.

EDUCATION

Everglades High School

Diploma

SKILLS

Front Desk Operations • Scheduling and Coordination • Security and Safety • Risk Management • Strategic Planning

• Training and Development • Technology Integration • Compliance Management • Emergency Response • Conflict Resolution • Attention to Detail

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