Results-driven Remote Operations & Education Leader
Resume:
Carolyn Cox, MBA
Remote Customer Support • Virtual Operations • Online Education Support
Tennessee Open to Remote Work Nights & Weekends Available Professional Summary
Results-driven operations and education professional with 25+ years of leadership, workforce management, and customer-facing experience across logistics, financial services, and K–12 education. Proven ability to work independently in remote environments, manage competing priorities, and communicate clearly with diverse stakeholders. Seeking remote, work-from-home opportunities in customer support, virtual operations, education support, or training roles with evening and weekend availability. Core Skills (Remote-Ready)
Remote Communication (Phone, Email, Chat, Video)
Customer Support & Conflict Resolution
Time Management & Self-Directed Work
Virtual Training & Instruction
Documentation & Data Tracking
Scheduling & Workforce Coordination
Microsoft Office Google Workspace Zoom
Learning Management Systems (LMS)
Professional Experience
Interim Teacher – Elementary & ELA
Murfreesboro City Schools Murfreesboro, TN
April 2025 – Present
Serve as interim and substitute teacher across grade levels, including ELA (Reeves-Rogers Elementary) and 2nd Grade (Hobgood Elementary).
Deliver structured ELA instruction aligned to state standards, supporting reading comprehension, writing development, and vocabulary growth.
Manage virtual and digital classroom tools, assignments, and parent communication. Adapt quickly to new classrooms, curricula, and student needs—demonstrating flexibility and strong problem-solving skills.
Maintain detailed student documentation and progress notes while meeting instructional deadlines.
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Substitute Teacher
Murfreesboro City Schools Murfreesboro, TN
2024 – Present
Provide classroom coverage across multiple schools and grade levels with minimal onboarding. Follow lesson plans, maintain classroom structure, and ensure continuity of instruction. Communicate professionally with administrators, teachers, students, and parents. Demonstrate reliability, punctuality, and adaptability—key strengths for remote and shift-based roles.
Financial Advisor
Northwestern Mutual Tennessee
2022 – 2024
Delivered virtual and phone-based client support, education, and follow-up. Managed confidential client data and documentation in compliance-driven systems. Scheduled meetings, maintained client pipelines, and provided timely responses. Built strong client relationships through clear communication and trust. Operations Manager (Remote & On-Site Leadership)
FedEx Express Multiple Locations
25+ Years
Led large teams in fast-paced, metrics-driven environments with remote coordination responsibilities.
Awarded Operations Manager of the Year (2x) for performance, productivity, and leadership. Managed workforce scheduling, staffing, reporting, and performance improvement initiatives. Conducted training, coaching, and virtual meetings across shifts and locations. Known for calm problem-solving, accountability, and results. Education
Master of Business Administration (MBA)
Bachelor’s Degree in Communications
Availability & Work Preferences
Fully Remote / Work-from-Home
Evenings & Weekends
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Phone, Chat, Email, or Hybrid Support Roles
Education Support, Customer Service, Operations, or Training Professional Strengths
Reliable and self-motivated in remote environments Comfortable with shift-based and flexible schedules Strong written and verbal communication
Detail-oriented with high accountability
References available upon request.
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