Client Services Professional with Banking Experience
Resume:
Courtney L’Dawn Franklin
************@*****.***
Objective:
To obtain a position as a Client Service Representative, allowing me to utilize my personal knowledge and skills in client relationship service.
Education:
2007-08: Wright Business School Overland Park, KS
2009-13: University of Phoenix
B.S. Business Management Kansas City, MO
Skills/Qualifications:
Able to assess situations, analyze options, and achieve desired results
Able to multi-task and manage time efficiently
Detail oriented
Excellent communication skills
Work History
06/2011-04/2013 H & R Block Kansas City, MO
Customer Service Rep/Bank Support Specialist
06/2013-03/2023 Apria Healthcare Kansas City, MO
06/2023-03/2024 Commerce Bank
Kansas City Mo
Customer Service
Achievements
Apria Healthcare CCC- Cigna keying intakes assigning to processing to be authorized through insurance.
Sleep Central Department – Volunteered to assist with patients and keying cpap orders. Assisting with 24 Hour Outbound call backs.
I also have worked with New Hires, while in training to show how to key the intakes, speak with patients, and utilize the tools and systems provided.
Volunteered to assist with Document Triage and entry level processing
Work from Home /customer service
Commerce Bank
Bank Fraud Representative
Business/customer support
Contact this candidate