Virtual Assistant - Admin Support & Scheduling Expert

MITZI MOYE

Gruetli-Laager, TN

️ ********@*******.***

linkedin.com/in/mitz-moye-b58a4135

PROFESSIONAL SUMMARY

Customer Support and Operations professional with 8+ years of experience in high- volume service environments. Proven track record of improving customer satisfaction, reducing employee turnover, and streamlining operational workflows. Skilled in customer escalation management, cross-functional collaboration, process improvement, and remote-friendly communication. Adept at using multiple platforms and tools to resolve issues efficiently while maintaining a positive customer experience. CORE SKILLS

Customer Support • Customer Escalation Management • Conflict Resolution B2B & Consumer Support • Written & Verbal Communication Process Improvement • Staff Training & Coaching

Scheduling & Workforce Management • Multi-Tasking

Remote & Hybrid Collaboration • EST Schedule Support Microsoft Excel • Microsoft Word • SaaS & CRM Tools Operations Management • Data & Sales Trend Analysis PROFESSIONAL EXPERIENCE

Dixie Lee Diner – Monteagle, TN

Restaurant Manager Aug 2019 – Jul 2024

Managed daily front- and back-of-house operations in a high-volume environment, increasing customer satisfaction scores by approximately 15%. Recruited, onboarded, trained, and scheduled multi-shift staff, reducing employee turnover by 25% through structured training and clear expectations. Handled customer escalations professionally, resolving issues quickly to maintain positive guest relationships and repeat business.

Analyzed sales data and customer trends to implement targeted promotions and menu updates, improving revenue and margins by 10%. Coordinated scheduling, inventory management, and vendor communication across multiple platforms to ensure smooth daily operations. Led teams under pressure while maintaining service quality, compliance, and operational efficiency.

Boone County Auto Body – Belvidere, IL

Office Manager Mar 2010 – Dec 2018

Oversaw administrative and customer service operations for a busy auto body shop, producing approximately 100 accurate repair estimates per month using CCC and Mitchell software.

Managed accounts payable/receivable, payroll, invoicing, and financial documentation with strong attention to detail.

Served as primary liaison between customers, insurance adjusters, and technicians to expedite claims and resolve concerns.

Improved workplace safety and regulatory compliance, reducing reported incidents by 30%.

Maintained strong client relationships through clear communication, timely updates, and effective issue resolution.

Utilized multiple systems to track work orders, customer inquiries, and repair timelines, improving service efficiency.

EDUCATION

High School Diploma

Marengo High School – Illinois

ADDITIONAL STRENGTHS

Consistently delivers high customer satisfaction through proactive communication and fast issue resolution.

Strong ability to translate data into actionable operational improvements. Comfortable working independently or collaboratively in remote and hybrid environments.

Experienced in handling sensitive customer situations with professionalism and empathy.

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