Content Moderator with Research & Safety Focus
Resume:
Jana Downs
New Braunfels, TX *****
*********@*****.***
Dynamic content moderator with proven expertise at TaskUS in enhancing platform integrity through meticulous content oversight and cultural sensitivity. Adept at implementing effective filtering tools, ensuring user safety. Able to implement exceptional web-based research skills and a commitment to maintaining high standards of service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Skills
Work History
Content Moderator
TaskUS, New Braunfels, TX June 2024 - November 2025 Drove accuracy of content through careful proofreading and fact-checking. Housekeeper
Owner/Operator House Cleaning Business/Self
Employed, New Braunfels, TX
May 2014 - July 2024
Education
Associate of Science in Clerical May 1992
Lamar State College Port Arthur, Port Arthur, TX
• Digital content oversight • Cultural sensitivity
• Web-based research skills • Time allocation planning
• Reviewed user-generated content for compliance with community guidelines and standards.
• Identified and escalated inappropriate content to ensure user safety and platform integrity. Streamlined moderation processes by implementing effective content filtering tools and
• techniques.
• Attended regular training sessions on updates to polices and procedures.
• Managed Client relationships and scheduling.
• Maintained high customer satisfaction through attention to detail and reliable service.
• Maintained accurate records of payments and services.
• Managed daily business operations, ensuring efficient workflow and timely service. Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and
• dirt from hard-to-reach areas.
Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and
• comfortable.
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