Front Office Coordinator and Admin Specialist

LB Lisa Boskus

North Wales, PA ***** 484-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a Type of office office long-term. Qualified Front Office Coordinator with Number years of experience in Specialization. Offering considerable knowledge of EMS systems with expertise in Specific EMS system. Fast-learning and passionate worker with an eye for detail and to critically think and problem solve creatively. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Calendar Management

Departmental Support

Front Office Management

Call Forwarding

Office Supplies Inventory

Management

Call Routing

Cross-Functional Collaboration

Customer Service

Patient Relations

Office Organization

Professional demeanor

File organization

Time management proficiency

Reception duties

Organizational skills

Team collaboration

Microsoft Office Suite

Telephone etiquette

Multitasking abilities

Bookkeeping

Administrative Management

Schedule Coordination

Insurance Verification

Mail Sorting

Sensitive Information Handling

Office Management

Opening and Closing Offices

Basic accounting

Customer service expertise

Scheduling appointments

Account Reconciliation

Credit and Collections

Accounts Payable and Receivable

Microsoft Office

Leadership and Change

Management

Phone and Email Etiquette

Staff Scheduling

Multitasking and Organization

WORK HISTORY FRONT OFFICE COORDINATOR 03/2023 to 11/2023 Dentists On The Hill Chestnut Hill, PA

Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Collect patient and client documents and information upon referral. Created and updated records and files to maintain document compliance. Aided colleagues, managers, and customers through regular communication and assistance.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Sorted, opened, and routed mail and deliveries to meet business requirements.

Welcomed patrons and immediately offered assistance by asking open-ended questions.

Monitored office supplies by checking inventory and placing orders. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Offered technical support and troubleshot issues to enhance office productivity.

Performed monthly financial reporting and recorded payments to keep accounting system updated.

Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Delegated tasks to administrative support staff to organize and improve office efficiency.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

DENTAL OFFICE MANAGER 12/2020 to 03/2022

Dr. Michael Rocheleau, DMD And Dr. Judy Buxton, DMD Bryn Mawr Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation. Supervised and led team of dental hygienists and support staff of Number. Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses. Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.

Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Leveraged data and analytics to make informed decisions and drive business improvements.

Oversaw facilities and equipment cleanliness and safety for optimal patient protections.

DENTAL RECEPTIONIST 03/2020 to 12/2021

Dental Healthcare Associates West Chester, PA

Scheduled, rescheduled, and cancelled appointments for dental patients. Provided excellent customer service to create positive experiences and build patient trust.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Helped patients complete necessary medical forms and documentation. Completed new patient registrations in software to create accurate and comprehensive records.

Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Adhered to strict HIPAA guidelines to protect patient privacy. Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Managed patient billing processes for timely, accurate payments. Conducted communications and transactions with patients and visitors to foster positive experience.

Obtained payments from patients and scanned identification and insurance cards.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Performed various administrative tasks by filing, copying and faxing documents.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Organized and maintained patient chart filing system to promote quick data finding for staff.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Managed office bookkeeping with insurance billing and patient payments. Placed new supply orders, managed inventory and restocked clerical spaces.

Assisted with medical coding and billing tasks.

DENTAL INSURANCE COORDINATOR 12/2020 to 03/2021

Dr. David Freilich, DMD Clinton, PA

Handled account payments and provided information regarding outstanding balances.

Audited and corrected billing and posting documents for accuracy. Maintained accurate records of customer payments.

Used data entry skills to accurately document and input statements. Produced and mailed monthly statements to customers and assisted with related requests for information and clarification. Processed payment via telephone and in person with focus on accuracy and efficiency.

Monitored outstanding invoices and performed collections duties. Responded to customer concerns and questions on daily basis. Utilized various software programs to process customer payments. Reconciled accounts receivable to general ledger.

Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Generated monthly billing and posting reports for management review. Generated accounts payable reports for management review to aid in financial and business decision making.

Collaborated with customers to resolve disputes.

Encoded and canceled checks using bank machines.

EDUCATION N/A Business Management

Arkansas State University Mountain Home, Mountain Home, AR N/A Business Management

Delaware Community College, Media, PA

Contact this candidate