Client-Focused Support & Operations Leader

Lesly Tavarez

347-***-**** ************@*****.***

Professional Summary

Reliable and detail-oriented professional with a strong client-first mindset and experience in customer support, operations, and team coordination. Communicates clearly, adapts quickly, and takes pride in creating smooth, positive experiences for clients and teams alike.

Professional Experience

Tribeca Rooftop — Captain Server (2023–2026)

• Led service teams and coordinated workflows in fast-paced, high-volume event environments

• Anticipated client needs and resolved issues in real time to enhance overall experience

• Collaborated with coordinators and staff to ensure smooth event execution

• Maintained professionalism while managing multiple priorities Sprint / T-Mobile (City Indirect) — Sales Consultant & Acting Manager (2018–2021)

• Built strong customer relationships through needs-based solutions and service education

• Resolved customer concerns through clear communication, follow-up, and escalation handling

• Managed point-of-sale transactions, account inquiries, and daily operational procedures

• Supported store operations by opening, closing, and overseeing shifts

• Acted as on-site manager during leadership absences, guiding staff and handling customer escalations Kiddie Korner Preschool — Teacher’s Assistant Intern (2018)

• Supported communication with parents and teaching staff

• Assisted with structured activities and classroom organization Cypress Care Pharmacy — Pharmacy Technician (2017–2018)

• Assisted patients with prescription inquiries while maintaining confidentiality

• Supported prescription processing and inventory coordination Education

Mavericks High School — High School Diploma (2015) Christine Valmy International School of Esthetics — Esthetics Program (Completed August 2023) Core Skills

Customer Success & Client Support • Relationship Building • Issue Resolution • Clear Communication • Team Collaboration • Time Management

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