Versatile Administrative & Customer Service Specialist

SHATORYA PINDER

**** ******* *** ********* ** ***06 · 443-***-****

**************@*****.***

Highly motivated and goal-oriented professional with a strong background in customer service, administrative support, and people-centered roles. Versatile and experienced in healthcare practices, compliance standards, and operational procedures. Known for excellent problem-solving skills, time management and clear, effective communication. Brings a positive, upbeat attitude and is dedicated to delivering exceptional support to both customers and team members.

EXPERIENCE

AUGUST 2025- PRESENT

CASHOUT/PACKOUT TELLER LOOMIS

Cash Packaging & Preparation: Sorting and bundling currency and coins into standardized packages. Packaging them according to denomination, amounts, or type (e.g., checks, currency, coin rolls, coin bags). Labeling each package clearly and accurately (date, total amount, destination, and content details).

Verification & Reconciliation: Counting cash and matching counts against system records, manifests, or packing slips. Reconciliation to ensure there are no discrepancies between physical cash and system records. Investigating and resolving any discrepancies promptly.

Security & Compliance: Adhering to strict security protocols during cash handling and transfer. Following company policies for vault access, dual control procedures (two-person verification), and logging. Maintaining compliance with internal audit guidelines, as well as external regulatory mandates.

Documentation & Recordkeeping: Completing and filing packing slips, manifests, logs, or other relevant documentation. Updating internal systems to reflect packed amounts and movement requests. Tracking all outgoing shipments accurately.

Coordination & Logistics: Coordinating with armored transport operators, courier services, or in-house logistics. Preparing documentation for pickups or transfers. Ensuring that packed items are staged properly for collection with necessary security measures.

Vault Maintenance & Inventory Control: Managing vault organization, keeping cash organized by denominations and ensuring stock levels. Performing regular inventory counts, restocking, and monitoring low inventory or overages. Reporting any security incidents, count discrepancies, or procedural anomalies.

SEPTEMBER 2024 – AUGUST 2025

TELLER I MUNICIPAL EMPLOYEE CREDIT UNION (MECU)

Processing Transactions: Cashing checks, depositing and withdrawing funds, Processing loan payments and money orders, Handling credit card and utility bill payment.

Customer Service: Greeting customers and answering account-related inquiries, providing information about bank products and services, Referring customers to appropriate staff for complex services.

Account Maintenance: Updating customer account information, Opening or closing checking, savings, and other types of accounts.

Cash Handling and Balancing: Counting cash before and after shifts, reconciling cash drawers at the end of the day, Detecting and reporting counterfeit bills.

Compliance and Security: Following bank policies and federal regulations, verifying customer identities to prevent fraud, Reporting suspicious activities.

Administrative Tasks: Filing, recordkeeping, and updating financial logs, preparing daily transaction reports, Assisting with branch audits and inventory of cash or supplies.

FEBRUARY 2023 – PRESENT

INTAKE COORDINATOR, Dream Team Mentoring Program

Answer calls and provide pertinent information to perspective clients who inquire about the program, register clients through online database, assist clients with retrieving documentation needed to engage in program, develop a healthy rapport with clients and family members, resolve client issues and forward calls to appropriate party, input demographic and personal information into client database, receive and appropriately file copies of documentation, adhere to company policies regarding HIPPA and Confidentiality, schedule and follow-up on client appointments and assessments, address questions and concerns relating to the program and engagement in the program, and refer clients to additional resources when necessary.

FEBRUARY 2023- SEPTEMBER 2024

SUMMER PROGRAM SPECIALIST, Cliftmont Summer fun Camp

Greet and communicate with parents, youth, staff and others as they enter and leave the building. Establish rapports with youth and family members by displaying a professional and welcoming demeanor. Maintain receipt records and collect weekly payments explaining remaining balance during each transaction. Coordinate youth payment plans providing information regarding discounts and link individuals to financial resources when needed. Address all inquires and needs promptly and professionally. Explain details of summer camp activities and provide day-to-day schedule to parents. Maintain youth and staff records, protecting sensitive information. Maintain daily sign-in sheet being attentive to youth and designated pick-up persons. Update parents/guardians on reported incidents involving youth. Supervise youth as needed intervening and resolving conflicts to ensure safety. Develop lesson plans to teach the salvation according to the word of God. Answer inbound calls throughout the day to address questions and provide information about the summer camp program. Schedule appointments between camp director and parent, food service program, and other individuals.

FEBRUARY 2020 – FEBRUARY 2023

ADMINISTRATIVE ASSISTANT, Helping OUR yOUTH aCHIEVE (hoya)

Managed 100+ daily inbound and outbound calls to schedule appointments, assessments, interviews, and enrollment while coordinating with specialists to deliver comprehensive care and services. Collected and entered demographic and sensitive information into secure online databases in compliance with HIPAA regulations. Assisted clients and routed inquiries to appropriate departments via phone, email, chat, and social media, ensuring prompt and accurate communication. Provided potential clients with program information, guided them through enrollment steps, and maintained updated client profiles for auditing and service tracking. Resolved conflicts, deescalated sensitive situations, escalated urgent matters, and conducted follow-ups to ensure complete resolution and client satisfaction. Documented all tasks and client interactions to support quality assurance and continuity of care.

Additional Duties:

Designed and led lesson plans and interactive activities for youth groups, supervised youth during offsite trips and field outings. Supported the program manager with administrative tasks including printing, distributing materials, and addressing parent concerns.

EDUCATION

MAY 2009

HIGH SCHOOL DIPLOMA, WICOMICO HIGH SCHOOL

SKILLS

Strong customer service skills (10+yrs)

Problem solving skills

Conflict resolution skills

Time management skills

Microsoft Office (10+ yrs)

Data Entry (5+yrs)

Technology (Database)

Attention to detail

De escalation

Verification

Documentation

Inventory Management

Schedule Management

Complaint resolution

Communication

Empathy

Listening skills

Multitasking

Adaptability

Fast Paced

Emotional-Intelligence

Logistics Coordination

Cash Packing

Security

ACTIVITIES

Active in poetry and creative writing. Currently I work and volunteer at a youth mentoring program that assists children and families by linking them to resources and mental health counseling. I am currently developing a customer service training program to help train candidates for customer service roles.

References available upon request

Contact this candidate