Senior Care Professional, Administrative Assistant
Resume:
Sally Caldwell
Middletown, De 19709
*******@*****.*** / *******@*******.***
OBJECTIVE
To work with organizations committed to providing educational training and growth to students and comprehension and direction to adults needing assistance in navigating through life’s challenges.
EXPERIENCE
1/2023-7/2025 - Home Instead Inc. (Senior Care Professional)
Provide loving, quality companionship that clients can trust.
Supervise showering and toileting for safety,
Wash, dry, fold and put away clothing as needed.
Prepare nutritious meals and snacks as per client’s direction.
Assist in preparing grocery list and shop for groceries.
Light house cleaning and dusting as needed.
Escort and/or transport clients to and from appointments; doctor/dentist, family gatherings, errands and visiting friends or crafts.
Be aware of all safety issues, such as assisting clients when walking if needed.
6/2022- 01/2023- Senior Care Companions Inc. (Caregiver)
Provide loving, quality companionship that clients can trust.
Supervise showering and toileting for safety,
Wash, dry, fold and put away clothing as needed.
Prepare nutritious meals and snacks as per client’s direction.
Assist in preparing grocery list and shop for groceries.
Light house cleaning and dusting as needed.
Escort and/or transport clients to and from appointments; doctor/dentist, family gatherings, errands and visiting friends or crafts.
Be aware of all safety issues, such as assisting clients when walking if needed.
4/2022-1/2023- A & J Direct Care New York (Caregiver)
Provide in-home assistance for senior clients needing help with every day activities; including but not limited to car riding, light household tasks (cleaning,shopping and food preparations), communication and companionship.
1/2020- 4/2022-- SCO Family of Services (Behavior Health Provider- CFTSS/HCBS)
Provided Community Psychiatric Support Treatment (CPST) individual services to children 5-21yrs with multiple behavior diagnosis.
Provided Psycho-social Rehabilitation treatment to children 5-21 years to children with multiple diagnosis.
Assist youth ages 0-21 in developing personal and community competence using rehabilitation interventions.
Support individuals to improve self-management of the negative effects of psychiatric, emotional, physical health, developmental or substance use symptoms that interfere with daily living.
Use collaboration and partnerships along with mutual supports to strengthen the youth’s community integration in areas of personal interests.
Provide services in individual and/or group modality.
Provided timely and accurate documentation of contacts.
Attended required supervision, meetings and trainings.
Acquired knowledge and adhered to agency and regulatory standards of practices.
Ensured delivery of services as outlined by service plan.
Communicated effectively both verbally and in writing with clients, care givers, and other providers involved in the individuals treatment.
Provided youth/child with assistance in functional skills (ADL,IADL)
Submitted progress notes, service plans, and service provider logs within required timeframes.
Attended all mandated trainings including on line modules.
4/2018- 1/2020- SCO Family of Services (Counselor/ Residential Assistant).
Work at three (3) Family Shelters and one (1) Single Shelter in Suffolk County as a Counselor/ Residential Assistant (RA).
Perform Initial Intake for clients entering facility according to DSS, Company Code and New York State guidelines.
Interact/provide feedback to Case Manager and House Manager re: clients.
Monitor all activities on premises to ensure that every client experiences a safe and healthy environment.
Provide support and feed-back to clients assigned daily tasks.
Provide written and verbal communication when and as needed.
Maintained a daily log of all activities and events on site during each shift.
Reported any incidents or adverse activity to authorities when needed in accordance with Company code, and New York State Laws (Police Dept./ Fire Dept./ Child Protective Services/ Ambulance or emergency services).
Participated in staff selection and recruitment and attended all leadership and training development opportunities.
Mediated conflicts among residents and immediately deescalated and reported to supervisors and or appropriate agencies.
Assisted residents in developing interpersonal skills and individual responsibility.
Responded to crises, verbal or physical] within building quickly to reduce potential for harm.
Interfaced with residents to address and resolve complaints or grievances.
Helped residents living with ADHD, PTSD, conditions including depression, addictions and other un-diagnosed conditions with personal needs.
Developed and deepened relationships with residents and fellow staff.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Work various shifts as needed (8:00am-4:00pm./4:00pm-12:00am./12:00am.-8:00am.(overnight shift).
Attended and completed various mandatory training classes designed to enhance one’s knowledge and awareness of the client needs. (First Aide CPR/AED Certificate, NARCAN training, Sanctuary training, etc.)
2/2016-3/2018 Kelly Services- Federal Beacon Initiative Program (Substitute Teacher CMS- Public Schools- K-12)
Consistently provided positive and effective communication with school personnel to ensure students receive the maximum quality of instruction.
Provided instruction of Common Core initiatives for grades K-12, in multiple subjects, including but not limited to Reading, Math, Language Arts, English, Social Studies, etc.
Documented growth, development and understanding displayed by all students through outlined grading procedures and assessment strategies.
Applied proactive behavior management techniques for classroom discipline.
Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Enforced classroom routines to keep students on set schedule and operating at consistent level.
·Differentiated classroom and small group instruction to meet needs of students with different learning styles and ability levels.
Filled in for teacher over short and long terms including handling all assignments, special projects, tests, administrative updates and grading.
Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
Built and strengthened positive relationships with students, parents and teaching staff.
Supervised lunchroom and recess activities.
Oversaw pop quizzes, material exams and standardized tests.
Assigned homework to students based on curricula and made modifications based on daily progress.
Provided instruction for students in all subject areas.
Administered and graded tests and quizzes and reported performance to primary teacher
Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
Managed classrooms of 15 to 21 high school students during teacher absences.
Developed rules and set goals to maintain order in classroom.
Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
6/2013-1/2017 S & S Cleaning Services LLC. (Founder/Owner
Owned and operated a small cleaning business for commercial/residential buildings within Charlotte, NC and local surrounding areas.
The business is licensed and insured in the State of North Carolina.
Maintained, trained and supervised four (4) Independent Contractors who assisted with each contract.
Provided cleaning services for offices, and residential establishments upon request. ( i.e Yankee Candle Inc., The Tile Shop Inc. and others, including multiple residential establishments),
Our services included, windows (inside/outside), floors (mopping, buffing, waxing), commercial/ household fixtures, desks, walls, baseboards, carpets, bathrooms, ceiling fans, etc. or whatever needed cleaning on the premises.
Prepared commercial facilities for grand openings, and residential properties for rental or sale.
2008-2013 Academic Achievers/S & L Consultants, Human Resources, Manager
Developed and conducted training classes for all new and returning employees.
Computed yearly, quarterly, and monthly benefits and payroll totals for 300 employees
Designed and implemented employee incentive programs to increase productivity.
Coordinated orientations and exit interviews for part-time and temporary employees.
Completed a training program on Affirmative Action Hiring Procedures, EEOC Compliances and Labor Laws.
Managed payroll operations including forecasting, inventory control, purchasing, and quality insurance. Maximized revenues through efficient staffing, labor cost controls, and promotions in 43 counties in North Carolina, Texas and New York.
Responsible for the continuing training, and certification of new and experienced employees.
Prepared presentations and manuals.
Taught employees new and more efficient ways to perform their jobs.
Traveled to more than 10 branch offices conducting training and recruitment programs.
Provided recommendations to the organization by the use of a designed training program.
Trained new employees on company programs.
Prepared training materials.
Traveled to various schools in the surrounding counties (i.e. Mecklenburg, Cabarrus, & Union) monitoring and evaluating new and returning staff members.
Prepared and submitted Progress Reports, Attendance Reports, Learning Plans, according to company deadlines.
Trained and prepared tutors (elementary school level 3-5 grade)for student testing in reading and math.
1997-2008 American Honda Finance Corporation, Lead Customer Accounts Specialist
(Retired)
Responsible for the maintenance of Customer delinquent accounts 60-120 days.
Monitored, trained & supervised a team of 8 account representatives.
Maintained overall company objectives in sales, and ROA profits for 5+ years consistently.
Won best employee representative of the year for three years consecutively.
1989-1997 GE Capital Automobile Financing- Inside Sales Representative
Maintained all inside sales between dealership principles and Finance Officers
Responsible for validating and processing new contracts from customer base
Funded and set up all Retail and Lease contract agreements in the southern regional area
Trained and monitored all new employees on contract funding for both Lease and Retail contracts
Won best Regional Employee Representative of the year for three years consecutively
1985-1989 Hospital Workers Union 1199- Executive Secretary for Division of Professional Nurses
Performed numerous secretarial responsibilities, including taking, transcribing minutes from Union Meetings
Handles all internal and external correspondence
Responsible for all written and verbal communications on behalf of Nursing Division
1970-1985 New York City Department of Probation- Transcribing Specialist
Worked in multiple departments for 15 years consecutively, included but not limited to Supreme Court, Criminal Court and Family Court, both in the boroughs of Manhattan and Queens
Transcribed transcripts and taped recordings from Probation cases throughout the New York City area
EDUCATION
Bachelor of Science Degree
Management- Concentration in Business Administration.
Cum Laude- Kaplan University- 2011
Fashion Institute of Technology
1969
Long Island City High School
Graduated, HS Diploma-1965
Proficient in Windows, Microsoft Word, WordPerfect 10, Lotus 1-2-3, Excel, PowerPoint, Publisher, Netscape Navigator, Internet Explorer
REFERENCES
Furnished upon request.
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