Accounts and Collections Professional with Leadership Experience
Resume:
ONTEVIENE D. DAVIS
**** ****** *****, ********, ** 30101
**********@*****.***
I am a highly motivated, results-oriented business professional who has demonstrated success. Effective communication and problem-solving skills are some of the qualities I have developed in my professional experiences.
Education
Fayetteville State University, Fayetteville, NC (1990-1995) Bachelor of Arts, Communications -Audio Visual
Central Piedmont Community College, Charlotte, NC (1989- 1990) College Preparatory Coursework
Experience
HYUNDAI MOTOR FINANCE August 2013- Present
Accounts Manger /Recovery:
Train new hires on compliance and procedure
Submit tax abatements on purchased lease vehicle.
Monitor total loss claims partner with insurance companies for resolution. Accounts Manger III:
Responsible for mitigation goals and adherence to call monitoring standards. Negotiate arrangements and resolve issues on accounts 90-120 days past due. Locate customers and collateral using credit & internet-based resources Accounts Manger II:
Service delinquent automobile loan accounts 60 to 89 days past due Using customer service skills to negotiate acceptable arrangements Monitor accounts with the intention to prevent repossession. AUTO FINANCE June 2010- August 2013
Accounts Manger Team Lead
Conducted queue reviews to ensure collector adherence to collections standards Executed extension/reschedule agreements and due date changes as needed Performed loan closings in person or via video conference. FIDELITY BANK July 2006 - October 2008
Accounts Manger Team Lead
Handled collections on delinquent automobile accounts ranging from 30 to 90 days past due Utilized rate modifications and reconciled payment discrepancies Managed a 5-member group
Big Game Sports Travel July 2006-Present
Owner/Operator
Arrange sports entertainment packages
Established new business accounts
Retain partnership with major chains
GREENTREE FINANCIAL: (formerly Green Point Financial) July 2002 – November 2005 Senior Accounts Manger:
Trained new team members on company compliance
Utilized various “talk off” methods to de-escalate hostile communications Coached new team members on effective collections techniques Loan Counselor:
Provided customer service to clients; handle front end accounts (30 days) Maintained 150 inbound and outbound calls daily; research payment history Retained updated client contact information to facilitate payment collection Computer Skills:
MS Office, CRM/Daybreak, Various Dialer Systems
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