Customer Support Specialist with Strong Communication Skills
Resume:
CONTACT
Peculiar, Missouri *****
********@*****.***
SKILLS
Customer Relations
Report Preparation
Microsoft Excel
Order Fulfillment
Active Listening
Quality Assurance Controls
Typing Proficiency
Critical Thinking
Technical Support
Conflict Resolution
Administrative Support
Customer Consulting
Problem-Solving Ability
Professional Telephone Demeanor
Call Triaging
Pharmaceutical Terminology Knowledge
Reading Comprehension
Order Processing
Computer Proficiency
Process Optimization
Shipping Procedures Understanding
Customer Service
Customer Relationship Management
Delivery Scheduling
Clerical Support
Multi-Line Telephone Operation
Multi-Line Phone Talent
Office Equipment Proficiency
Managing Multiple Tasks
Quality Control
Shipping and Receiving Understanding
MARSHA SMITH
EXPERIENCE
Customer Service Representative CVS Health - Lee Summit, Missouri
10/2008 - 04/2023
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Developed strong customer relationships and loyalty through effective communication.
Handled customer complaints and inquiries in a courteous and efficient manner.
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Utilized problem-solving techniques to identify solutions for complex customer inquiries.
Processed orders, returns, and exchanges in an accurate and efficient manner.
Adhered to company policies and procedures while providing superior service.
Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Remained open to feedback from supervisor and peers to build and improve skills set.
Updated and maintained database with accurate customer information and timely data entry.
Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Logged details of customer service calls in computer system following correct protocols.
Processed orders and detailed transaction information to customers.
Provided account information to customers and explained bill service policies and customer rights.
Tracked all incoming calls and emails from customers using appropriate software applications.
EDUCATION
Bachelor of Arts (B.A.): Human Relations
Mid America Nazarene University - Olathe KS
REFERENCES
References available upon request
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