Customer Service & Administrative Specialist

Andrea Satterfield

Cullman, AL *****

***********@*****.*** 615-***-****

Authorized to work in the United States for any employer Professional Summary

Outgoing, dependable professional with extensive experience in dispatching, administrative support, retail management, and convention services. Known for exceeding expectations, delivering exceptional customer service, and supporting high-volume operations with accuracy and efficiency.

Work Experience

● Dispatcher / Secretary — The Mathews Company Maintenance, Nashville, TN

(2016–2026)

• Manage maintenance work orders for 150+ properties statewide.

• Enter work orders into Timberline/Sage System and create purchase orders.

• Serve as tenant service request contact; resolve maintenance inquiries.

• Invoice technician time sheets and maintain PO books.

• Prepare and send tenant quotes; maintain office supplies and records.

• Create spreadsheets for Property Managers & tenants; support the Director of Maintenance.

● Administrative Assistant — Gaylord Opryland Resort & Convention Center, Nashville, TN

(1999–2016)

• Supported convention sales with upselling and exhibitor coordination.

• Planned meetings, receptions, and catered events.

• Created event orders and resumes using the Daylight system.

• Resolved client issues through proactive communication.

• Assisted managers with schedules, transportation, and event tasks.

• Selected for renovation and reopening support following major flood. Awards & Recognition

• Shipshape Awards (2012–2015)

• Star of the Month Award (2012)

• 2014 Value Award — Respect & Customer Service

• Selected for renovation and reopening project team Education

Middle Tennessee State University (1990–1992)

LaVergne High School — High School Diploma (1990)

Skills

Customer Service • Microsoft Excel • Payroll • Supervising • Retail Management Merchandising • Upselling • POS Systems • Cash Handling • Pricing • Catering Store Management • Assistant Management • Purchase Order Management Additional Information

Salary Requirements: Negotiable

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