Energetic Remote Customer Service Professional

D'Jera Grace

New Orleans, LA (Remote)

*****.*****@*****.*** **********@*****.*** 504-***-****

Professional Summary

Friendly and dependable professional with hands-on experience in customer service, retail, warehouse, and hospitality roles. Strong communicator, fast learner, and committed to creating a positive experience in fast-paced environments. Seeking a remote customer service position where I can grow, support others, and bring calm to challenging situations.

Skills

- Customer Service & Communication

- Conflict Resolution & Patience

- Retail Sales & Cash Handling

- Organization & Time Management

- Teamwork & Adaptability

- Familiar with Remote Tools & Basic Tech

- Fast Learner Reliable Problem-Solver

Work Experience

Retail Cashier Dollar Tree

New Orleans, LA Sep 2024 - Present

- Assisted customers with purchases, returns, and in-store questions

- Maintained a clean, organized front area and managed restocking

- Delivered fast, friendly service during busy hours Warehouse Associate Amazon Fulfillment

New Orleans, LA Nov 2023 - Jul 2024

- Accurately picked and stowed packages using internal systems

- Prepared carts for delivery drivers and supported team efficiency

- Maintained high productivity in a fast-paced, timed environment Server Blake Colonial Club

Metairie, LA Sep 2023 - Nov 2023

- Delivered meals professionally with attention to resident dietary needs

- Maintained clean dining areas and supported kitchen staff

- Provided respectful and compassionate service to senior residents Retail Associate Walmart

New Orleans, LA Jul 2022 - Jul 2023

- Stocked and organized merchandise both on shelves and in the backroom

- Supported inventory flow and assisted with freight sorting

- Helped customers locate items and answered questions Guest Services & Housekeeping Private Employer

New Orleans, LA May 2018 - Feb 2020

- Kept public areas clean, sanitized, and presentable

- Greeted guests and maintained a welcoming environment Busser Dave & Buster's

New Orleans, LA Nov 2018 - May 2018

- Cleared tables efficiently and supported servers with food delivery

- Maintained cleanliness and flow during busy service hours Loader Associated Grocers Warehouse

New Orleans, LA Aug 2017 - Nov 2018 (Off and on)

- Loaded delivery trucks and securely wrapped pallets

- Kept loading zones clear and organized under tight deadlines Cashier Ms. Sabrina's Retail Shop

Slidell, LA Nov 2016 - Aug 2017

- Handled cash transactions and operated POS systems

- Stocked shelves and assisted customers with purchases Education

High School Diploma

G.W. Carver Collegiate Academy - New Orleans, LA May 2016 Remote Readiness (Optional)

- Comfortable using Zoom, email, chat, and basic online tools

- Self-motivated, organized, and able to work independently

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