Business Analyst with Data Analytics and Automation Expertise

TIFFANY S. PRUNER

**** ******* ***** **, ******, VA 23093 • 804-***-**** • *************@*****.***

CAREER OBJECTIVE

Business Analyst, experienced in requirements gathering, use case and test development, data analysis, and documentation with Intellectual Property law certification. Looking to utilize my unique background in Data Analytics, Software Development, Data Migration, Process Improvement and Automation, to enhance business methods and automate processes. Self-motivated, detailed-oriented and extremely organized with extensive set of soft-skills, including: privacy, cybersecurity, problem solving, research and analysis, risk management, communication, teamwork, leadership, scheduling and planning, all while following the highest process and policy standards.

EDUCATION

Harvard University, Cambridge, MA

Certification in Computer Science for Web Programming

Web Programming with Python and JavaScript - https://github.com/TSPruner

Seton Hall University, South Orange, NJ

Graduate Certificate in Intellectual Property Law

Cybersecurity & Privacy Law, Policy, and Compliance; Copyright, Patent, & Trademark Law

Bowling Green State University, Bowling Green, OH

BS in Computer Science with Minor in Mathematics - Cum Laude

SOFTWARE SKILLS

General: Agile • DevOps • Server Support • Technical Specs • SDLC • OOD • Web Architecture • App Dev and Debug • Data Analysis • UI/UX • Business and Functional Requirements • Quality Analysis • Use Case and Test Development • Vendor Management • Process Improvement • Cyber Security

Languages/DBs: SQLite • SQL • PostgreSQL • CSS3 • Sass • Oracle • Python • Jinja2 • JavaScript • JSON • XML • HTML5 • C# • C++ • UML

Environments/Platforms/Tools: PowerBI • Jira • Confluence • Django • Flask • Ajax • jQuery • Windows 10/11 • NET • UNIX • Git • GitHub • Atlassian • Visual Studio • Travis CI • Selenium • LastPass • Citrix • StoriesOnBoard • Smartsheet • Lucidchart • TFS • Workfront • Basecamp • SharePoint • Microsoft Office Suite • Adobe Acrobat Pro • Perforce • CMS • EDMS • Enterprise Architect

RELATED SKILLS

IT & Software Automation: Agile • Software Migration • Server Support • Technical Specifications • SDLC • OOD • Data Analysis • Process Improvement • Data and Intellectual Property Cyber-Security

Accounting: QuickBooks • Financial Auditing, Forensics, Analytics • Financial Transactions (AP/ AR) • Expense Reconciliation • Reimbursements • • Invoicing • Vendor and Client Management • Payroll • • Benefits • Process Improvement & Automation • Form Creation • Project Tracking and Reporting

WORK EXPERIENCE

Semi-retired (temporary) Jul 2025 – present

●Professional hiatus after death in the family and to take care of family through tragedy and health issues. Looking for new and challenging opportunity, focused on business improvement.

Business Manager – Acme Technical Group, LLC Jul 2022 – Jul 2025

IT Support

●Managed development of new application for managers to dispatch techs, track time and resources, review service summaries and approve invoices plus track payments; integrated application with QuickBooks to support financial tracking and set it up with review and approval abilities.

●Led cyber-security and data protection projects and training to ensure entire company used secure methods for data storage and communication, including protection of PII.

●Managed all internal project transactions and data archival, including job bookings and job invoices; managed service ticket transactions and data archival.

●Identified online/mobile tools to gain operational efficiency and effectiveness.

●Created GoCanvas forms and Excel spreadsheets for project management support.

●Provided training and oversight for all employees on any process or software changes, including QuickBooks usage, transaction monitoring, corrections, and etc.

●Maintained all staff email accounts, mobile devices, laptops and other job-related resources.

Accounting / Office Management

●Main contact for Client and Vendor questions related to accounting or general information.

●Supported employees with report requests.

●Managed accounting functions in QuickBooks Desktop/Online for all financial transactions, including AR, AP, invoicing, payroll, expense reconciliation, reimbursements, project tracking, financial forensics, collections, account reconciliation, and reporting.

●Coordinated with CFO and Accountant on all financial tasks related to day-to-day activities

●Prepped financial, time and other reports for ownership in Excel.

●Submitted invoices and required billing forms in format specific to each client in their specific portal; took payments and performed collections with CFO.

●Prepared and filed all year end 1099 and W-2 forms as required; Coordinate year-end reporting and information with accountant who prepared federal and state tax returns.

●Human Resources support included Benefits Management and Medical Reimbursements.

●Maintained all transaction documentation, in electronic form, to conform with current organizational needs and general best practices and ensured protection of confidential information.

●Managed vehicle records, loan and other financial or employee documentation.

●Processed credit card and ACH payments.

●Managed company credit cards and supported medical and personal expense reimbursements.

Contract Engineer – Capricorn Systems, Inc. Nov 2020 – Jun 2022

Senior Systems Analyst with Dominion Energy, Richmond, VA

●DevOps server maintenance and technical support for 200+ vendor and custom Software Applications, including NERC security and compliance.

●Developed functional requirements, use cases, technical specs, mockups, and test plans for customization of vendor software web and mobile application.

●Designed and developed technical specs, mockups, and implementation plan for NERC compliant vendor customized data visualization software application, including PowerBI.

●Focused on business process and systems analysis by understanding problems and road blocks in order to improve workflow and productivity via software automation and process improvements.

Harvard University Sep 2019 – Jun 2020

Student

●Designed and developed Python Flask app which allowed user to search for and select books, review books, read user review details, and use API to display GoodRead rankings.

●Designed and developed Python Flask/JavaScript messaging app, like Slack, for users to message others using WebSockets to pass messages between Python and JS.

●Multiple Python Django/JavaScript e-commerce apps to read and write SQLite product and pricing DBs to review menu, take orders (including product add-ons), manage cart, submit order, track order status, and allow admin to update products and pricing.

●Python Django and JavaScript app using HTML and CSS: fantasy football site with SQLite player, team, and game DBs. Python/JS code managed user account and displayed player stats, teams, games for user to build, view, and update weekly teams. Tracked NFL games and updated live data for games to determine rankings and select weekly game winner.

Contract Engineer – Senior Technical System Analyst Mar 2018 – Sep 2019

Timmons Group, Richmond, VA Mar 2019 – Sep 2019

●Analyzed data, systems, business workflows and processes to determine software, database, and other enhancements for custom automation web and mobile software solutions.

●Developed functional and technical requirements, design specs, mockups, user stories, user story maps, product backlog, and software development roadmap.

Dominion Due Diligence Group, Midlothian, VA Sep 2018 - Feb 2019

●Business process analysis to improve workflow and productivity via software automation, which focused on full project life-cycle from submitting quotes and estimates through project completion and full payment, with invoicing and accounting integration throughout.

●Designed and developed solution for optimization of project, including invoicing and accounting applications: requirements, mockups, system design, use cases, and test specifications.

●Analyzed data and business procedures as well as security risks to improve user workflows, while working with end users to design UI/UX that simplified and increased ease of use.

James River Insurance Co, Richmond, VA Mar 2018 - Sep 2018

●Designed software updates and new features needed to meet new security requirements for web application. Consulted with end users to understand business needs and assess security and legal risks to develop requirements, design specs, and test plans for web application.

●Analyzed big data, system behavior, and processes plus collaborated with architects and DBAs to create requirements and mockups as well as executing tests and resolving issues.

Fusion - Allianz, Richmond, VA Jul 2015 - Mar 2018

Senior System Software Analyst

●Isolated CSS and JavaScript issues by setting breakpoints, viewing data, and walking through web applications in JavaScript debugger. Designed and developed software solutions with a global team, developing architecture, requirements, interface specs, use cases, test cases and design for overall solution which included web application, databases, and platform software.

●Collaborated with UI/UX team to improve screen layouts and usability.

●Partnered with Analytics/Machine Learning teams as well as DBAs to collect, analyze, and use big data to enhance user experience and understand site traffic.

●Reduced time to market by enhancing DevOps with improved code deployment and packaging processes, creating automated unit testing in C# and automated integration testing in Selenium.

●Streamlined SDLC by creating a process for architects, BSAs, and PMs to onboard clients and developed the templates for gathering business rules and website behavior to improve quality.

Seton Hall University Oct 2014 – Jun 2015

Law Student – Graduate Program

●Professional hiatus to expand CS background with unique perspective by studying legal aspects of field with Graduate Certification in Intellectual Property Law which included Cybersecurity, Privacy Law, Policy, Compliance, Copyright Law, Patent and Trademark Law.

WorldStrides, Charlottesville, VA Apr 2013 – Oct 2014

Senior System Software Analyst

●Delivered software modifications and new features in a fast-paced IT environment for a system that supported all aspects of student educational travel by consulting with software team to design, develop, test, debug, and resolve problems before or after deployment.

●Orchestrated projects for invoicing, payment processing, and survey creation. Captured business needs and develop requirements, design specs, and test specs.

Video Gaming Technologies Inc., Ruckersville, VA Jan 2007 – Mar 2013

Product Owner/ Business Analyst

●Improved requirement processes using Seapine’s RM tool to enhance the collection, management and traceability of the requirements. Drove requirement analysis for creation of new product platform.

●Used extensive system and product knowledge to design and develop gaming front-end and back-end software based on the user’s requirements. Collaborated with QA to develop CI/CD, creating automated unit and integration test suites in Seapine’s TestTrack tool.

●Key contributor to company’s initiative to move all projects from waterfall SDLC to Agile which resulted in continuous improvement and an automated testing platform.

●Eliminated compliance issues, meeting with regulatory boards and development teams, to understand and meet requirements and pass regulatory testing, including UL, CE, and NIGC.

●Improved user experience and standardized user interfaces by consulting with game designers and field engineers to develop UI/UX for 5-reel next generation video gaming software products.

●Grew cross-functional team to produce Windows-based gaming client in C++ for gaming machines. Led team in design and implementation activities and assisted in conflict resolution.

●Improved DevOps by creating infrastructure automation, continuous delivery, and reliability engineering.

Contact this candidate