Customer service representative

Donna Kaye McKee

*** ****** **** ****

Greenwood, IN 46143

Cell 317-***-**** Email *********@*****.*** Date: April 15, 2025 Summary of Qualifications

• Thirty-two years of experience in medical billing

• Forty-one years of administrative office experience typing skills of

• Typing skills of 60 wpm without error

• Able to work quickly and accurately in deadline-driven and high-volume environments

• Ability to work independently and as a member of a team Computer Skills include Alverno, Microsoft Word & Outlook Calendar, some Excel, Billing FACS AS400, Onbase, Passport for Medicare Eligibility, Accurint, CM/ECF Court Filing System, OIS Offender Information database, Epic database used by several hospital facilities, Medisoft Billing, Availity, Aim, Anthem, Optum, Core MMIS Medicaid Portal, Medicare Portal, Passport, PNC websites for verification of eligibility, and Pimsy Client Management

Professional Experience

I U Health Rev Cycle: Patient Financial Navigation Nov 2019 - Nov 2023 Senior Associate, Financial Counseling, Certified Indiana Navigator. Duties include assisting the Revenue Cycle Financial Navigator Team in the Medicaid department to assist patients to find insurance through the Healthy Indiana Plan (HIP Basic and HIP Plus), Disability, Hoosier Healthwise and other Medicaid coverages. Worked with patients and FSSA to gain insurance approval for those who had no insurance, coverage over the phone and through the IN Core MMIS Portal. MDwise - through Aerotek Placement Agency July 2019 - Oct 2019 Assisted the Provider Relations department with mail, confirmed per Core MMIS the correct TID numbers adding these to the provider lists accordingly. Volunteers of America - through the Robert Half Agency May 2019 - July 2019 Outpatient Program Support Specialist for the Women’s Unit of Theodora, a half-way house for women with substance abuse issues. I confirmed Medicaid and HIP insurance through the Medicaid Eligibility Portal, scheduled initial assessments for therapists, and needed reception duties. Greenwood Dermatology Sept 2018 - April 2019

Medical Billing Specialist handling accounting and input of all checks for three Dermatologists. I assisted with monthly billing, collections, handling problems with insurance companies, and balancing the end of day receipts such as cash, checks, visa, and electronic payments for each doctor.

Franciscan Alliance Ambulatory Billing Office Jan 2018 - Sept 2018 Billing Specialist with duties that included processing ICN’s, (individual control numbers), medical record requests, prior authorizations, and cleaning up claims to re-submit to the non-gov carriers and Medicare and Medicaid gov carriers. We were to complete 100 claims per day and was also back-up support the for front office of the billing facility which housed 150 employees. Office of the Indiana Attorney General Sept 2014 - Dec 2017 Administrative Assistant to Chief Justice of the Department of Child Services Duties included calendaring on Outlook all child Services Appeals and notification of 92 county cases and requested court documents to assist Deputy Attorney Generals in their e-filing needs. Prepared Offender case files for Civil Appeals by obtaining records from the Indiana Offender database. Rural Metro Ambulance Corporation May 2011 - Aug 2014 Customer Service Representative and Contract Clerk for the states of Alabama and Georgia for the call center. I assisted with billing and questions in several levels of ambulance billing. Handled different states for all billing and payment review regarding accounts receivable for skilled nursing facilities and contracted payors in six states. The Indiana billing office closed September 2014. All billing then moved to the Arizona home office. Complete Billing Services Oct 2009 - Jan 2011

Admin Assistant completing medical claims, scanned documents for 15 Indiana hospitals, processed flex payments, and researched and added health, auto, and accident insurance to HCFA forms. The company moved to new location, and job was eliminated along with other management. Home Licensed Daycare July 1995 - Oct 2009

Owner and Operator of M & M’s Children’s Daycare that cared for ten children with one part time helper for twelve years. Organized learning activities, playtime, meals, and the safety of the children. Handled all deposits, payroll for 2 teachers, kept separate account for food money. Indiana Eye Clinic April 2001 - Sept 2001

Assisted front office staff in answering phone calls, scheduling, and confirming appointments, filing, and helping with patient information. Left due to having small children and needing to return home for them and continued to daycare.

St Francis Hospital Billing Department July 1994 - July 1995 Dr Bell’s practice was purchased by St Francis Hospital, and I was relocated to the Beech Grove Medical Arts Building to assist in billing under Supervisor. Erhard Bell, MD Family Practice Oct 1991 - July 1994 Assisted in billing of all patient superbills, balancing day sheets, and back-up support for front desk. Dr Bell worked at Library Park Immediate Care also and he asked me to work for him in his family practice office in insurance billing.

Library Park Immediate Care Center May 1990 - Oct 1991 Assisted in the checking in and out of patients, entering and filing insurance, balance cash drawers and charge card receipts, and the training of new hires under my Supervisor Peg Daly. Education

I am a 1980 graduate of Franklin Central High School majoring in English, Business, and Band References

Karen Mobley, Direct Supervisor of Billing Dept Franciscan ABO 317-***-**** Carissa Harden, Previous Supervisor Rural Metro Ambulance 317-***-**** Margie Helton, I U Health RCS Operational Performance Expert Revenue Cycle: Patient Financial Navigation (PFN) 317-***-**** Felicia Banks, Previous Team Lead, I U Health RadOnc 317-***-**** Sheri Smith, Current Team Lead, I U Health, Financial Counseling 812-***-****

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