Experienced Property Manager & Recovery Specialist
Resume:
Venessa Falco
Experienced and Task Orientated
Ocala, FL 34472
******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Westdale Asset Management-Gainesville, FL
October 2021 to January 2026
Started as leasing agent and worked under same manager. Became the assistant manager with in 6 months. I held dual titles for the leasing agent and manager until a new hire, and preleased to 100 percent occupancy. I continually excel with renewals and handle 288 units needs. Month end, AR, SODAs, and briefings are done correctly and timely. Consistent with lease compliance and fair housing. Budgets done expressly.
Recovery Specialist
Enterprise Rent-A-Car-Gainesville, FL
March 2015 to October 2015
Responsibilities
Claims for damage recovery to rentals/ collect balance Call insurance and associated parties to negotiate settlements Update collections to transworld
Work Arbitration forum and Esubro
Navigate claim forums and programs created for use by EAN Holdings Accomplishments
In 3 months I was promoted to Recovery Specialist from Support Clerk Leasing Consultant
Dominium-Gainesville, FL
May 2014 to November 2014
Responsibilities
Leasing and touring affordable housing apartments, craigslist, phones, filing, customer service, meeting coordinator, order and maintain office supplies, collect and post rent, create memos and notifications, coordinate and spearhead community functions for residents Accomplishments
I brought occupancy up and into wait list status.
Skills Used
Organization, sales and interpersonal skills
Data Control Clerk 1
UMDNJ-Newark, NJ
September 2003 to July 2010
Responsibilities
Network closely with Judges/AG/ DA, and local and state officials including Mayors and the Governor. Assigned to enter data into a briefing booklet that was monitored by the Federal Government. Worked various reports daily to ensure correct housing information, medicine administration and general wellbeing of inmate patient population
Presented information to and pioneered training sessions with Inpatient and Outpatient staff/ managers to increase fluidity and efficiency with time and record keeping, as well as payroll procedures and several onsite HR tasks
In charge of Payroll for 22 staff members on the inpatient staff including 3 shifts of nurses Created Data Clerk procedure manual for onsite directives and “House Rules” Assisted in audits to ensure licensing credentials and safety compliance/standards Noted in databases with sensitive patient information (EMR) while upholding HIPAA standards. Member, Diversity Team and Quality Assurance
Skills /Training Proficiencies ~ Handling Difficult Personalities and Assertive Communications Education
Upper secondary education
High school diploma or GED
High school or equivalent
Skills
• Leadership
• Administrative Assistant
• Client interaction via phone calls
• Greeting customers
• Conflict management
• Appointment scheduling
• Word
• Microsoft Outlook
• Computer skills
• Human resources
• Customer relationship management
• Marketing
• Sales
• Communication skills
• Filing
• MS Office
• Real estate administrative experience
• Google Docs
• Property management
• Computer networking
• Quality assurance
• Google Workspace
• Microsoft Office
• Schematics
• Warm calling
• Work ethic
• Productivity software
• Host/hostess experience
• Scheduling
• Microsoft Word
• English
• Prospecting
• Employee relationship building
• Data entry
• Adobe Acrobat
• Community service initiatives
• Supervising experience
• Handling customer inquiries
• Event marketing
• Multi-line phone systems
• Yardi
• Employee relations
• Records management - Records management experience (16-20 years)
• Community outreach organization experience
• Negotiation
• Receptionist
• LIHTC
• Customer inquiry handling
• Computer operation
• Databases
• Microsoft PowerPoint
• Microsoft office, outlook, excel, word, electronic records, digital assistant, phone systems, fax, scanner, copy
• CRM software
• Administrative experience
• Contracts
• Microsoft Excel
• Section 8
• Hospitality management
• Payroll
• HIPAA
• Excel
• Fair Housing regulations
• Outreach events (outreach initiatives)
• Computer literacy
• Technical Proficiency
• POS systems
• Accounts receivable
• Time management
• Night audit
• Hospitality
• Front desk
• Typing
• Budgeting
• Cash handling
• EMR systems
• 10 Key Calculator
• Outlook
• Organizational skills
• Managing budgets in a finance role
• Face-to-face communication
• Guest relations
• Brand awareness
• Customer service
• Clerical experience
• Report preparation
• Bartending
• Attention to detail
• Plumbing
• Management
• Account reconciliation
• Budget management
• Phone etiquette
• Property management tools
• Working in the beauty industry
• Decision making
• Record keeping
Languages
• English
Certifications and Licenses
Driver's License
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