Disaster Case Manager with Community Resources Expertise
Resume:
Marsha Bias
Beaumont, TX *****
**************@*****.***
Professional Summary
Challenging caseloads proven ability to manage while focusing on providing meeting their need as developed in their individual Service Plans. Focused on providing high standards of care during emergency placement services. Good understanding of Supporting People Framework. Skill in effective verbal and written communication. Experienced maintaining case records for families and children in care of the state. Skilled communicator able to influence across boundaries. Sound knowledge of state and federal laws on Child Abuse and Neglect, Domestic Violence, Family
Law, Crime and Victims act and Domestic Violence. Skilled in maintaining and establishing good relationships with Community Leaders. Proven ability to work in an emotion-filled environment. Knowledgeable in preparing court documents, petitions, and affidavits. Work Experience
Disaster Case Manager
Disaster Services Corporation, SVDP-USA.-Irving, TX April 2025 to Present
A Disaster Case Manager (DCM) provides comprehensive support to disaster survivors, guiding them through the recovery process by assessing needs, navigating resources, and ensuring access to necessary assistance. They act as a primary point of contact, connecting individuals and families with available community resources, advocating on their behalf, and helping them develop realistic recovery plans.
Key Responsibilities of a Disaster Case Manager:
Intake and Assessment:
Conduct comprehensive assessments to identify survivors' unmet needs and develop personalized recovery plans.
Resource Navigation:
Connect survivors with appropriate resources, including housing, financial assistance, mental health support, and other services.
Case Management:
Provide ongoing case management services, including maintaining consistent communication, assisting with applications, and ensuring compliance with program guidelines. Advocacy:
Advocate for clients with service providers, community organizations, and government agencies to ensure they receive the support they need.
Outreach and Education:
Assist in developing and implementing outreach efforts to inform eligible survivors about available resources and programs.
Documentation and Reporting:
Maintain accurate and detailed case notes and documentation in compliance with program guidelines. Waiver Program Coordinator
Spindletop Center-Beaumont, TX
July 2023 to April 2025
Provides HCS and TxHmL Program Coordination for adults and children with intellectual and developmental disabilities to assist in accessing medical, social, educational, vocational, and other needed services.
Coordinates and monitors the delivery of services for individuals on assigned caseload as identified by the service planning team and authorized on the
Individual Plan of Care (IPC).
Responsible for the completion of annual and revised IPCs, Implementation Plans
(IP), ICAP, and ID/RC assessments.
Monitors service delivery and program participant/LAR satisfaction through quarterly contact. Works closely with LA Service Coordination to ensure effective communication regarding the coordination of meetings and changes in service needs or living arrangements. Contract Specialist/Customer Service Rep
Spindletop Center-Beaumont, TX
February 2020 to July 2023
Monitored provider services under contract with HHCS. Ensured that all providers had proper training and were up to date on yearly trainings in accordance with the state.
Responsible for ensuring that providers received yearly background checks, DMV record checks, and Central Registry checks.
Conducted chart audits, reviews, on-site visits, and monitoring of assigned network providers in accordance with their contract requirements.
Created performance enhancement programs for providers. Provided administrative and technical support to the Team Leader and their associated staff and volunteers, as needed.
Coordinated the gathering and dissemination of information regarding strategic planning, key performance measures, policy and contract compliance, and other reporting as requested. Provided exceptional customer service.
Served as backup to other support staff when necessary to assist in managing the unit. Responsible for overall coordination of the Person Directed Plan and desired outcomes, and monitoring progress toward desired outcomes, service delivery, and satisfaction with services. Assessed needs of assigned individuals and developed and implemented social work interventions. Clinical Support Specialist
Arrow Child and Family Ministries-Beaumont, TX
November 2016 to July 2019
Documented case records by completing forms, narratives, and reports to form a written record of each child.
Maintained accurate and complete case notes, billing documentation, treatment goals, and other documentation according to licensing.
Provided crisis intervention as needed to prevent escalation of high-risk behavior. Ensured client records were up-to-date, audit charts to ensure all required paperwork are scanned and uploaded in the charts.
Program Director
Rescare Premier-Beaumont, TX
August 2012 to December 2015
Responsible for managing operations for HCS/ICF state-funded group homes. Provided on-the-job training for all new employees and orientation. Prepared and planned weekly outings and group activities. Responsible for oversight of day-to-day operation of the assigned program area. Ensured that services are being rendered with optimal quality within company policies and procedures. Evaluated staff performance and authorized staff development and training activities. Made decisions that facilitate program accomplishments, meet goals and objectives on time and within budget.
Provided oversight to project staff to ensure job responsibilities are met. Maintained linkages to community resources and developed new ones to further program goals and enhance the success of job-seeking and employer customers. Managed the successful implementation of a welfare and workforce services contract that ensures that all contractual commitments are met within budget. Monitored services provided by assigned client caseload. Monitored service delivery and quality, human resources, financial, and political functions essential to maintaining existing business in a defined area.
Shift Supervisor
Buckner Child and Family Ministries-Beaumont, TX
February 1994 to July 2015
Responsible for managing operations for HCS/ICF state-funded group homes. Provided on-the-job training for all new employees and orientation. Prepared and planned weekly outings and group activities. Responsible for oversight of day-to-day operation of the assigned program area. Ensured that services are being rendered with optimal quality within company policies and procedures. Evaluated staff performance and authorized staff development and training activities. Made decisions that facilitate program accomplishments, meet goals and objectives on time and within budget.
Provided oversight to project staff to ensure job responsibilities are met. Maintained linkages to community resources and developed new ones to further program goals and enhance the success of job-seeking and employer customers. Managed the successful implementation of a welfare and workforce services contract that ensures that all contractual commitments are met within budget. Monitored services provided by assigned client caseload. Monitored service delivery and quality, human resources, financial, and political functions essential to maintaining existing business in a defined area.
Education
Criminal Justice (Master's Degree)
Colorado Technical University-Colorado Springs, CO July 2023 to July 2023
High school diploma or GED
Skills
• Medical terminology
• Research
• Analysis skills
• Documentation review
• Word processing
• Training & development
• CPR
• Experience with individuals with mental health conditions
• Customer support
• Group Therapy
• Crisis Intervention
• Accounts receivable
• Windows
• Safety plans
• Communication skills
• Computer skills
• Organizational skills
• Fair Housing regulations (10+ years)
• Microsoft Outlook
• Time management
• Care plans
• Customer service
• Writing skills
• Criminal investigation
• Computer networking
• Computer literacy
• Case Management
• Presentation skills
• Program management
• Strategic Planning
• Program development
• Supervising experience
• Microsoft Office
• Outpatient
• Conflict management
• Van driving
• Medicare
• Child welfare
• Interviewing
• Report writing
• Microsoft Word
• Childcare
• CPR and first aid
• Discharge planning
• Training
• Individual / Group Counseling
• Typing
• Utilization review
• System design
• Child Protective Services
• Microsoft Access
• Motivational interviewing
• Classroom experience
• Hospital experience
• Data entry
• Behavioral health
• Compliance management
• Social work (10+ years)
• Crisis management
Certifications and Licenses
QMHP Certification
TWIC Card
Non-CDL Class C
Driver's License
First Aid Certification
LPCC
LSW
BLS Certification
CPR Certification
QIDP Certification
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