Organized Administrative Professional with Leadership Experience

CHARLENE ALMEIDA

647-***-**** *********@*******.*** Fergus, ON

Organized Efficient Professional

SKILLS AND AREAS OF EXPERTISE

Experienced in managing office operations and supporting executives with scheduling and correspondence

Strong communication skills, ensuring effective interactions across all levels and with external partners

Skilled in handling sensitive information with confidentiality and discretion

Excellent at prioritizing tasks, managing multiple responsibilities, and meeting deadlines

Proficient in resolving client issues, creating tickets, and finding efficient solutions

Manage client inquiries and ensure timely issue resolution while maintaining strong relationships

Assist with recruitment, onboarding, and HR functions to ensure smooth operations.

Advanced proficiency in Microsoft Office Suite, ServiceNow, SAP, and Workware

Experienced in organizing and executing office events and staff functions

PROFESSIONAL EXPERIENCE

Catering Manager/ Catering Team Lead –Jul 2025 to Present / 2023-Jun2025

Fergie's Fine Foods, Fergus, ON

Reporting to the Owner/ Manager of the Store

Responsible for assisting Clients that contact the Store/ Owner via phone (Switchboard and main phone lines)/ email.

Providing high quality service to the public and staff in a number of different ways including greeting and assisting the public who visit the store.

Responding to general client inquiries processing of internal and external mail, as well as items being received from clients and providing administrative and clerical support to the store, retail Manager, Chef, Bakery and Owner.

Managing a team of 10, scheduling and assigning shifts on a weekly basis.

Back up for the team incase sick call or unavailability.

Taking catering and retail orders for the store.

Event Management, planning and organization.

Driving and delivery of equipment and food on a timely fashion ensuring all clients, are looked after for their events.

Set up and break down of events.

Handling payments and invoices of clients.

Meetings with the catering, kitchen, bakery and management teams are carried out weekly for coordination of events.

Managing the store in the Retail Managers absence.

Carrying out inventory and storage checks for the store.

Senior Processor Operations Management

Retail Operations and Intria, CIBC, Mississauga, ON 2019 –Jul 2025

Manage exceptions and returns, assisting with client inquiries and data processing

Create and resolve tickets for client requests, ensuring timely follow-up and resolution

Support operations by addressing ATM issues and coordinating with clients for ticket closure

Administrative Assistant – Director of Operations

Retail Operations and Intria, CIBC, Mississauga, ON 2017 – 2019

Managed executive calendars, travel arrangements, and office correspondence

Coordinated office events and maintained filing systems for confidential documents

Prepared reports, presentations, and administrative materials for senior leadership

EDUCATION AND ACADEMIC QUALIFICATIONS

Masters of Business Administration-HRM, Preston University, Karachi, Pakistan 2007

Bachelor of Arts, St. Joseph’s College for Women 2002

CERTIFICATIONS

Food Handler, Food and Safety Training. CA 2024

Smart Serve, Smart Serve Ontario 2023

Standard First Aid-CPR A AED, St. John Ambulance St-Jean 2022

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