Versatile Case Manager with Customer Focus

Raven Barron

Lake City, SC *****

***************@*******.***

+1-843-***-****

Professional Summary

Versatile and dedicated case manager with 4+ years of experience in client management and customer service within the automotive industry. Skilled in providing comprehensive case management services and ensuring client satisfaction through effective communication and problem resolution. Proven ability to manage high caseloads while consistently exceeding performance metrics. Seeking to leverage expertise in case management and customer service to enhance client experiences in a remote setting. Authorized to work in the US for any employer

Work Experience

Case Manager

Hyundai Motor America

July 2020 to May 2025

• Managed a caseload of clients, providing comprehensive case management services.

• Managed a caseload of clients, providing assistance with Hyundai vehicles and repairs.

• Managed clients with reimbursement for using rentals while vehicle is down for backordered parts. Customer Service Representative

TELEPERFOMANCE USA

August 2019 to January 2020

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

Education

High school diploma

Lake City High School-Lake City, SC

August 2008 to June 2012

Skills

• Organizational skills

• English

• Intake

• Microsoft Office

• Case management

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