Front Desk and Hospitality Operations Professional

Sandra Felix

571-***-**** ****************@*****.***

Skills and Attributes

• Fluent in English and Spanish

• Customer service and support

• Service scheduling

• Proficient in MS Suite

• Administrative tasks

• Time Management

• Organized

• Multi-tasker

• Eager to learn

• Detail-oriented

• Team player

Work Experience

Farrell’s Comfort Services: Winchester, VA – May 2023–July 2025 Customer Service Representative

• Managed customer relationships by answering questions related to products, pricing, and installation

• Scheduled estimate appointments for customers

• Assisted customers in financing options for new installations

• Reminded customers of upcoming appointments, followed up to ensure service met customer’s needs

• Scheduled and dispatched technicians, installers, and plumbers

• Registered equipment for customer warranties

• Managed office supplies and office cleaning services Falcon Heating & Air Conditioning: Sterling, VA – June 2019–March 2023 Customer Service Representative

• Managed customer relationships by answering questions related to products, pricing, and installation

• Followed up on previous day’s service to ensure service was performed to customer’s satisfaction

• Scheduled and dispatched technicians, making sure proper parts were attached to Service Orders

• Created proposals for new accounts

• Created purchase orders for new installs, ordered equipment Repair 24: La Plains, VA – April 2018–February 2019 Office Assistant

• Created and managed client records

• Communicated with customers and answered questions

• Ordered parts each day to meet requirements for each job

• Dispatched technicians to jobs and maintained log of all work vehicles

• Billed customers and collected payments

• Opened new accounts and checked credit references Brennan’s Heating & Air Conditioning: Woodbridge, VA – February 2008–February 2018 Administrative Assistant

• Managed customer relationships by answering questions related to products, pricing, and installation

• Managed billing, accounts payable and receivable

• Performed payroll entry, entered on spreadsheets, processed checks, and made daily deposits

• Maintained vacation log for all employees

• Prepared financial paperwork on all new equipment, filed customer warranties and claims Academy Door & Control: Lorton, VA – May 2005–January 2008 Office Assistant

• Managed customer billing, accounts payable, payroll entry, and daily bank deposits

• Answered customer questions via email and phone

• Set appointments for sales manager, assisted in dispatching field personnel

• Drafted and finalized correspondence and memos for sales manager

• Purchased and maintained office supplies inventory

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