Nursing Professional Development focusing on customer service

Jennifer Reno, MSN RN NPD-BC CMSRN

816-***-****, ********.****.***.**@*****.***

PROFILE

Detail-oriented healthcare professional with extensive experience supporting clinical and business office operations in complex healthcare environments. Proven ability to manage clerical tasks, maintain accurate medical records, process physician orders, and communicate professionally with patients, families, and providers. Highly skilled in data entry, document management, audits, and workflow tracking while ensuring HIPAA compliance. Able to work independently in a remote setting and collaborate effectively as part of an interdisciplinary team. EMPLOYMENT HISTORY

Director of Nursing Professional Development,

North Kansas City Health

● Supported administrative and clinical leadership with documentation, reporting, and workflow coordination.

● Maintained and audited electronic records to ensure accuracy, completeness, and regulatory compliance.

● Coordinated schedules, reports, and follow-up items across departments to support timely operations.

● Served as a professional point of contact for internal and external stakeholders. Education and Onboarding Specialist, North Kansas City Health

● Maintained records and documentation for onboarding, orientation, and compliance for over 5,000 employees.

● Scanned, filed, and tracked confidential documents while meeting strict deadlines.

● Communicated with clinical leaders and staff to resolve missing or incomplete documentation.

● Performed audits to ensure records met organizational and regulatory standards. Clinical Education Specialist, North Kansas City Health

● Created and maintained schedules and documentation for new hires and preceptors.

● Conducted record reviews and audits to verify completeness and accuracy.

● Adjusted workflows and schedules to accommodate staffing and operational needs. Administrative Assistant, L. Dean Reno C.P.A. and Reno Data Processing Center

● Provided clerical and administrative support including filing, shredding, data entry, and scheduling.

● Answered multi-line telephone systems, delivered messages, and communicated with clients professionally.

● Processed documents, maintained organized records, and supported audit and workflow tasks. EDUCATION

May 2020 Master of Science, Western Governors University Clayton, Missouri May 2000 Bachelor of Science, Missouri Western State University St. Joseph, Missouri CORE COMPETENCIES

● Business Office Support

● Scheduling and Coordination

● Medical Records Management

● Chart Review and Audits

● Data Entry and Document Scanning

● Professional and Telephone Communication

● Collaborate with Team Members

● Improve Customer Satisfaction and Retention

● HIPAA Compliance

● Clerical and Office Operations

● Microsoft Office

● Remote Work

TECHNICAL AND

OFFICE SKILLS

● Microsoft Office (Word, Excel, PowerPoint, Outlook)

● Electronic Medical Record Management

● Scanning and Document Management

● Data Entry and Reporting

● Business Office Equipment

● Typing 100 WPM

● Organizational and Time Management

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