Call Center Management and Sales Professional

LESLIE TAYLOR

Bowie, MD ***** ************@*****.*** LinkedIn (C) 240-***-****

ENTERPRISE IT SALES LEADER CLOUD, CYBERSECURITY & TELECOM SOLUTIONS Driven solutions specialist with 15+ years of experience selling dedicated fiber, data solutions, UCaaS, VoIP solutions, mobility and wireless solutions, cloud infrastructure, cloud applications, and cybersecurity services to enterprise customers. Strong communication and leadership skills drive productive sales performance. Adept at prioritizing critical initiatives, building customer relationships, creating seamless client experiences, and achieving sales goals. Core Competencies

Revenue Growth • New Business Development • Book of Business • Account Management • Account Strategy • Team Leadership • Client Relations • Cold Calling • Key Stakeholder Collaboration • Training • Contract Negotiations • Presentations • Referrals/Prospecting • Sales Forecasting • Territory Development • IT Security • IT Strategy • Cost/Benefit Analysis • Consulting • Telecommunications • Cloud Computing • Cyber Security • Communication • Client Experience • Coaching & Mentoring

SALES EXPERIENCE

T-Mobile for Business Enterprise Account Executive July 2023 - June 2024

• Provided T-Mobile Voice Services and solutions to Enterprise customers, fostering strong relationships to drive sales and expand the customer base.

• Conducted account analysis to identify upsell opportunities and new business potential.

• Managed customer accounts, ensuring satisfaction and issue resolution.

• Tracked enterprise customer activity and growth while maintaining an organized 30/60/90 sales funnel.

• Utilized data analysis and system navigation to make informed business decisions.

• Successfully exceeded monthly sales goals through strategic prospecting, networking events, cold calling, and partnerships.

• Consistently completed training to stay updated on products, services, and sales strategies. Achievements:

• Top Enterprise Account Executive, Q3 2023: 175% to goal.

• Top Enterprise Account Executive, Q1 2024: 185% to goal. DATAPRISE, Inc.Major Account Executive January 2022 - November 2022

• Delivered Dataprise Managed Data Solutions, including Cyber Security, Network Infrastructure, User Support, and Help Desk Services to Enterprise customers.

• Leveraged VCIOs, DRaaS, Backup Support, Network Redundancy, and technical sales strategies to drive business growth.

• Partnered with Dell and Cisco to provide hardware, services, and management.

• Conducted scoping calls, needs analysis, and designed tailored IT solutions.

• Managed full-cycle sales process, ensuring alignment with customer requirements. Achievements:

• Top Major Account Executive, Q3 2022: 200% to plan, closed $5.1 million in sales.

• Top Major Account Executive, June 2022: 150% to plan. Comcast Cable Corporation Enterprise Account Representative May 2012 - March 2021

● Provided Comcast services to enterprise customers, delivering tailored solutions and ensuring a superior customer experience.

● Conducted in-person sales presentations, demonstrating deep product knowledge and expanding C-level relationships to exceed financial and unit targets.

● Developed and managed a sales territory, generating new leads through cold calling, networking, and strategic partnerships.

● Strengthened customer retention by ensuring high service levels, collaborating with internal teams, and providing exceptional follow-up.

● Maintained accurate sales records and activity reports while attending client meetings to negotiate and close deals.

● Demonstrated expertise in network design, internet technologies, and data networking solutions, including SD-WAN, LAN, WAN, VPN, and disaster recovery.

● Sold dedicated fiber, mobile wireless, UCaaS, and VoIP solutions, positioning Comcast Business Services competitively in the marketplace.

Achievements:

• Comcast Pinnacle Award Winner: 2012, 2013, 2014 (Q1 & Q2), 2015–2018 (Q4).

• Comcast Top Sales Performance Award, 2019: Q2 (475% to plan), Q3 (385% to plan).

• Comcast Executive Club Award: Q2 & Q3 (2019, 2020).

• Closed Largest Enterprise Fiber Account for the U.S. Air Force: $35 million deal. Cavalier/PAETEC/Windstream Major Account Manager 2002 - 2011

• Developed sales strategies tailored to customer business priorities and industry needs.

• Managed multi-faceted account plans to drive sales growth.

• Collaborated with Customer Success teams to resolve issues efficiently.

• Identified cross-sell and up-sell opportunities to maximize customer investment.

• Maintained an accurate pipeline in Salesforce and consistently exceeded sales quotas. Achievements:

• Cavalier Top Major Sales Performance Award Q2 2007, Q4 2008

• Cavalier Presidents Club Circle Winner 2007, 2008 and 2009 EDUCATION

• Howard University, Washington, DC – Major: Political Science

• City College of New York, New York, NY – Major: Pre-Law ADDITIONAL INFORMATION

● Technical Skills: Cloud computing, Solution selling, Cyber security, Salesforce, Microsoft Office Suite, Google Suite

● References available upon request

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