Human Resources and Operations
Resume:
Shanna L. Garrison
*********@*****.***
Accomplished leader with a proven track record in Human Resources, strategic operations, and cross-functional collaboration; consistently driving alignment with organizational objectives and enhancing overall performance. AREAS OF EXPERTISE
Human Resources
Employee & Labor Relations
Regulatory Agencies Compliance
Safety
Talent Acquisition
Training and Development
Employee Engagement
Compensation
Disability Management
Performance Management
Strategic & Operational Planning
Workforce Planning Change Management Data Analysis WORK EXPERIENCE
Chief of Staff
Central City Health
July 2022 - November 2025
• Served as the Human Resources Director (July 2022 - December 2023); Promoted to Chief of Staff (Jan. 2024)
• Provided executive oversight of the Human Resources Department, guiding strategic planning, compliance, and workforce engagement.
• Oversaw grievances and labor negotiations in partnership with legal counsel and union representatives, ensuring outcomes aligned with organizational objectives and labor agreements.
• Led cross-functional initiatives from planning through execution, partnering with leadership to define and drive organizational strategic priorities across departments.
• Oversaw the Patient Access Department in an effort to revamp workflows, enhance efficiency, and improve the overall patient/member experience.
Achievement Highlights
• Revamped the Human Resources department by establishing processes, policies, and engagement strategies, that brought stability, compliance and credibility.
• Revised and updated the Employee Handbook, ensuring alignment with current policies, laws, and industry best practices since the last update in 2019.
• Fully leveraged the HRIS platform to modernize data management, activate new functionalities, and improve reporting accuracy and efficiency.
• Built strong relationships with local colleges and community organizations to foster partnerships, support recruitment efforts, and enhance community engagement.
• Hired staff to bring the Patient Access Department closer to required headcount, conducted regular touchpoints, strengthened interdepartmental collaboration, and initiated cross-training on EHR systems to improve efficiency and service delivery.
Senior Human Resources Business Partner
Henry Ford Health
August 2005 - July 2022
• Collaborated and partnered with Operational Leaders to strategically execute human resources initiatives that aligned with the system-wide and departments’ goals.
• Managed complex investigations and coached leaders and staff to resolve employee relations matters using a multi-disciplinary approach.
• Maintained up-to-date knowledge of employment laws, HR policies, and industry best practices to ensure compliance and informed decision-making.
• Facilitated employee appeal hearings, ensuring fair process and adherence to organizational policies and procedures.
• Monitored and analyzed HR metrics, seeking opportunities and strategies to improve trends in turnover, retention, etc., as key indicators of employee engagement.
• Participated in regulatory audits, provided accurate information and documentation to ensure compliance and support successful audit outcomes.
• Facilitated workshops and training on leadership, stay interviews, employee engagement and regulatory agencies preparation.
Achievement Highlights
• Spearheaded North Market Region Leadership "Meet & Greet" sessions with Nursing and Surgical Services teams, fostering cross-departmental collaboration by highlighting departmental successes, challenges, and strategic initiatives.
• Created and implemented a comprehensive “Welcome to Leadership” guide for HR Business Partners, establishing a structured 30/60/90-day engagement plan to support new and newly promoted leaders.
• Led the design and facilitation of Leadership and Employee Retreats across multiple departments, enhancing team cohesion and organizational alignment.
• Served as Lead HR Business Partner on major department restructures, redesigns, and transformation initiatives, including market adjustments and job description overhauls.
• Facilitated conflict resolution sessions and delivered Real Colors® workshops, promoting team understanding and improved communication.
• Designed standardized communication templates, letters, and memos to streamline leader-to-employee written correspondence.
• Developed and launched a partnership with Dearborn Adult Education to provide free, on-site GED preparation courses for team members, supporting workforce development.
• Appointed Interim HR Manager at West Bloomfield Hospital (5/2021 – 11/2021), ensuring seamless HR operations during a critical transition period.
ADDITIONAL WORK EXPERIENCE
• HR Generalist, Metaldyne: March 2005 - August 2005 (Temporary Position)
• Job Readiness Facilitator: SerMetro - May 2004 - September 2004 (Budget Cuts; Laid Off)
• Specialist: ADP (Automatic Data Processing) - September 2002 - April 2003 (Laid Off; Severance Package) EDUCATION
• Bachelor’s Degree in Mathematics and Natural Science (completed)
• Completed the Certified Mediator Training Program (Oakland County Mediation Center) References available upon request
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