Customer-Focused Service & Administration Pro

Amy Clark

Kokomo, IN ***** ***********@***.*** +1-765-***-****

Professional Summary

Versatile and detail-oriented professional with over 8 years of experience in high-stakes healthcare and quality assurance environments. Proven ability to manage complex data, resolve urgent issues through triage, and maintain strict compliance standards. Skilled in utilizing advanced software systems like Epic and committed to delivering exceptional service in fast- paced, remote-capable settings.

Work Experience

Quality Assurance Technician Park 100 Foods – Tipton, IN September 2024 – Present

● Maintain rigorous compliance with company parameters within a fast-paced manufacturing environment.

● Monitor and document technical data to ensure product integrity and safety standards are met.

● Collaborate with cross-functional teams to identify and resolve quality discrepancies efficiently.

Registered Nurse / House Supervisor North Woods Village – Kokomo, IN October 2016 – April 2017

● Served as House Supervisor, managing facility operations and coordinating staff to ensure seamless service delivery.

● Conducted detailed patient assessments and executed complex treatment plans with high accuracy.

● Acted as a primary point of contact for families and medical staff, requiring clear and empathetic communication.

Registered Nurse Millers Merry Manor – Logansport, IN June 2015 – November 2016

● Supervised third-shift staff and managed facility-wide clinical needs during high-demand hours.

● Accurately documented medical records and participated in continuous professional education to stay current on industry standards.

● Resolved immediate patient and administrative concerns, ensuring a high standard of care.

Emergency Room Registered Nurse Jasper County Hospital – Rensselaer, IN May 2008 – October 2014

● Provided Triage for incoming patients, quickly assessing needs and prioritizing care in a high-pressure ER environment.

● Managed 12-hour shifts, requiring extreme focus, multitasking, and rapid problem-solving.

● Collaborated directly with physicians to execute physician orders and patient treatments. Education

Associate of Applied Science in Business Administration Ivy Tech Community College – Valparaiso, IN Focus on organizational management and administrative operations. Associate Degree in Nursing (ADN) Ivy Tech Community College – Valparaiso, IN Core Skills for Remote Customer Service

● Technical: Software Proficiency (Epic), Quality Assurance, Data Documentation.

● Communication: Triage (Prioritization), Patient/Client Relations, Staff Supervision.

● Operational: Critical Care Experience, Hospital & Manufacturing

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