Digital Risk & Closing Operations Manager
Resume:
Digital Risk Bank of America May **** - Present
Processing Manager/Closing Manager/Collaboration Specialist Monitor Team’s SLA’s to meet clients desired goal
Maintained average cycle time from application date to approval date below 24% Proactively oversee workflow to meet all required timelines and deadlines Ensure staff maintains customer service at the highest rating level Maintained production and quality expectations to achieve monthly goals Assist with training on knowledge and skillset for the new hires and existing employees
Request /Upload VOE/VOM/VOB/ PAYOFFS and pulled Credit. Prepare and collaborate initial loan Closing Disclosures Review CoreLogic, Tax Matrix and Tax Cert to ensure escrows are set up correctly
Manages coordination of scheduled closings with Third party vendors, Loan Officers, etc.
Review executed closing documents from Title Companies to ensure accuracy clearing tasks
Ensure policies and procedures are adhered to remain in compliance with BOA Request wires/balanced cash to/from close on final Closing Disclosure for an on-time funding
Review conditions prior to closing and funding the loan Preparation of closing loan documents and uploading to Title Companies Sprint / Asurion August 2016 – April 2019
Manager/ Lead Technician/Quality Assurance
Cell Phone Triage & Repairs
Maintain top two percentile quality control with Sprint Promoter Score Train staff the newest trends and technology through training and engagement Adhere to Asurion/ Sprint guidelines to ensure audits are completed in timely fashion
Certified to repair any Apple and Samsung device
Utilize advance knowledge of Information and Mobile Technology to deliver an unparalleled customer experience.
Provides resolution of customer issues relating to equipment problems Delivers outstanding store experience to improve customer loyalty Exceeds key performance objectives that includes: service, repair, sales and customer satisfaction goals.
Performs various inventory tasks by monitoring inventory and merchandise levels
Red Stripe January 2012- June 2016
Marketing Personnel/Distributor/ Promotion Specialist/ Communication Specialist/ Marketing Manager
Responsible for promoting and marketing of specific products along with the entire brand
Courteously interact with the audience and customers Responsible for the marketing of selected products for upcoming events Set up, take down and tune equipment before and after hosting all events Outstanding communication skills in oral and written form Articulate speaking and maintain excellent appearance Provide outstanding services to all guests
Ensured customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints Handled inbound technical calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
Created an exceptional experience for the customer by using professional customer service techniques
Resolved customer issues on the first call
BRIAN ELLISON
CONTACT
***********@*****.***
SKILLS
PROFESSIONAL EXPERIENCE
MS Office Suite
Word Excel
Access
Ifulfill Encompass
ACAPS
LPS
Black-Knight
Strong leader with the capacity to motivate
teams utilizing operational procedures to
increase productivity and work. I am confident
in working independently or as part of a team,
always remaining positive and willing to
execute any other related duties.
CAREER OBJECTIVE
Contact this candidate