Program & Client Operations Leader

Briana Webster

Program & Relationship Management Claims & Client-Focused Operations

Dallas–Fort Worth Metroplex

214-***-**** ****************@*****.***

Professional Summary

Results-driven professional with 4+ years of leadership experience managing high-accountability programs, stakeholders, and performance outcomes across multiple campuses. Proven ability to resolve escalations, analyze engagement data, and implement systems that improve retention, satisfaction, and operational efficiency. Recognized for strong communication, documentation, and problem-solving skills in fast-paced environments. Seeking to transition transferable expertise into a claims, training, or customer-focused corporate role where accuracy, accountability, and client trust are critical. Professional Experience

Director – Dance Program

West Mesquite High School Mesquite, TX

July 2025 – Present

● Lead a high-visibility program serving students, parents, administrators, and vendors as the primary point of contact

● Established onboarding processes, performance benchmarks, and communication standards to improve clarity and accountability

● Analyzed attendance, engagement, and performance data to identify risk and strengthen retention strategies

● Resolved parent and student escalations through timely investigation, documentation, and solution-based outcomes

● Partner with campus leadership to align schedules, staffing, and program goals Assistant Director – Dance Program

Crowley High School & North Crowley High School Crowley, TX July 2024 – July 2025

● Supported program operations across two campuses, serving a diverse population of students and families

● Delivered structured coaching and performance feedback to improve participation and consistency

● Evaluated participation trends and data to support strategic planning decisions

● Co-developed onboarding materials, communication workflows, and event execution plans

● Coordinated logistics for practices, performances, and special events Dance Educator & Program Leader

Crowley Middle School Crowley, TX

July 2021 – July 2024

● Delivered instruction while maintaining high levels of student and parent satisfaction

● Designed and implemented tracking systems to monitor progress, participation, and outcomes

● Identified disengagement early and executed corrective action plans to improve retention

● Built trust-based relationships through consistent communication and responsiveness Education

Bachelor’s Degree

Field of Study: Dance

University of North Texas

Graduation date, December 2019

Core Skills

● Client & Stakeholder Relationship Management

● Conflict Resolution & Escalation Handling

● Program & Account Management

● Data Tracking & Performance Metrics

● Documentation & Reporting

● Training, Coaching & Enablement

● Process Improvement

● Cross-Functional Collaboration

● Professional Written & Verbal Communication

● Time & Priority Management

● Policy & Procedure Adherence

● Problem Solving

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