Front desk

SANA LASANI

Sterling USA, VA *****

***********@*****.*** / 309-***-****

SUMMARY

Highly organized Administrative Clerk known for high productivity and efficient task completion. Excel in document management, data entry, and scheduling, ensuring smooth operational flow. Strong communication skills, adaptability, and problem-solving abilities enable success in fast-paced environments. Committed to maintaining confidentiality and providing exceptional administrative support.

SKILLS

• Multitasking efficiency

• Customer service

• Communication skills

• Problem solving

• Administrative skills

EXPERIENCE

NIGHT AUDITOR / MARRIOT HOTEL - STERLING, USA 04/2024 - Current

• Greeted arriving guests to create welcoming atmosphere.

• Checked guests in and out while managing requests and ensuring hotel safety during night shift.

• Processed reservations and cancellations efficiently to maintain accurate booking records.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Reviewed daily account transactions, reconciling them with revenue records to ensure accuracy. CARGO OPERATIONS AGENT / TURKISH AIRLINES - STERLING, VA 03/2020 - 11/2024 Demonstrated expertise in cargo spot for booking & managing over 100 plus weekly cargo shipment ensuring timely processing & compliance with airlines regulation

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Utilize cargo spot to create & verify AWB & Cargo manifest reducing documentation error by 15% & improving operational accuracy.

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Monitor real time cargo via cargo spot ensuring 100% visibility for clients & minimizing delay across international routes.

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• Collaborated with team using cargo spot to optimize cargo load planning increasing plane utilization by 20%. Improved cargo operations efficiency using cargo spot reducing processing time by 30% & enhancing client satisfaction scores by 25%.

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Manage cargo documentation using cargo spot ensuring 99% accuracy in AWB's & custom clearance for international shipments.

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Resolved critical cargo discrepancies using cargo spot ensuring zero delays for high priority international shipments & maintaining client trust.

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- Generated detailed cargo reports using cargo spot improving operational insights & reducing forecasting errors by 10%.

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CUSTOMER SERVICE REPRESENTATIVE / QATAR AIRWAYS - DOHA 02/2015 - 12/2017

• Resolved customer complaints promptly, ensuring high satisfaction through knowledgeable service. SL

• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

• Answered incoming calls and emails, delivering frontline support for transactions and assistance. FLIGHT ATTENDANT / Saudi Airlines - Jeddah 03/2012 - 01/2015

• Delivered comprehensive safety instructions to passengers before takeoff and landing.

• Verified boarding passes and passports for all passengers to ensure compliance.

• Assisted passengers with stowing carry-on luggage in overhead compartments.

• Greeted passengers upon boarding, addressing inquiries and directing to seats. EDUCATION

Bachelor of Science: Journalism And Mass Communication 02/2012 Bahria University Karachi Campus - Pakistan

EXPERT

• Customer service excellence training

• Dangerous goods training

• Software : CARGO SPOT, SAP, SABRE,FOSSE, PEP, GXP, ALICE, MS OFFICE, ALTEA ACCOMPLISHMENTS

• Received appreciation certificate from Turkish Airlines

• Received appreciation letter from Saudi Airlines

• Hub excellence customer service

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