Dynamic Managing Bartender and Team Leader
Resume:
Kelley Dugan
Pasadena, TX ***** 346-***-**** *************@*****.***
PROFESSIONAL
SUMMARY
Dynamic professional with extensive experience as a Managing Bartender at Better Times, excelling in customer service and complex problem-solving. Proven track record in enhancing team performance through effective training and innovative cocktail development, while ensuring compliance with health regulations. Highly reliable in managing inventory and fostering strong client relationships.
SKILLS •
• Customer service
• Highly reliable
• Complex Problem-solving
• Anticipating guest needs
• Attention to detail
• Multitasking Abilities
• Task delegation
• Customer service expertise
WORK HISTORY MANAGING BARTENDER 04/2019 to CURRENT Better Times Pasadena, TX
Managed daily bar operations, ensuring efficient service and high customer satisfaction.
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Trained and mentored new bartenders, enhancing team performance and service quality.
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Oversaw cash handling procedures, maintaining accuracy in financial transactions.
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Ensured compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
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Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
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Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
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Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
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Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
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Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
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Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
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MEDICAL OFFICE MANAGER 2008 to 05/2013
K D
AMCC Webster, TX
Developed and implemented scheduling protocols to optimize staff resources and reduce wait times.
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Trained and mentored administrative staff on best practices for patient care and service excellence.
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Coordinated communication between medical providers and patients to enhance overall satisfaction.
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Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
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Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
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Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
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Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
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• Consulted with healthcare professionals on business decisions. Maintained high level of patient care by conducting regular audits of medical record accuracy.
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Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
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Facilitated culture of continuous improvement by initiating monthly feedback sessions with staff.
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Optimized inventory management to ensure essential medical supplies were always available.
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Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
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• Created organized filing system to manage department documents.
• Completed bi-weekly payroll for all employees.
EDUCATION High School Diploma 06/1995
Clear Lake High School, Houston, TX
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