Immediate-Joiner Seeking Challenging Role
Resume:
February
**** -
February
Jan ****
- Feb
2020
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organisation.Im also a quick learner who wants to learn from every opportunity that I come across and enhance my skills to develop myself into a better individual and stand with the companies motto. I would also like to seek the career that will help me to add value to self, to work place and organisation.Work effectively/efficiently to meet/ exceed expectation and work towards accomplishment of organisational goals.
EXPERIENCE
Starmark Software Private limited Mysore
Accounts Receivable and Patient Caller
Worked as Patient Caller at Starmark Software Private limited for full time job were I has to deal with medical insurance of USA customers.
* Review and verify patient accounts for accuracy and completeness.
*Follow up on Outstanding payments with insurance
companies and patients.
*Maintain detailed records of all collection activities and communications.
*Respond promptly to patient inquiries regarding billing and payment issues
*Prepare and send patient statement and collection notice regularly
*Identify and escalate high risk accounts for further action. Difficiles Ventures Of India
Customer Care Executive
Worked as CcE in difficile Ventures of India for only about 1 month because the company wind up the process and paid out salary.so Number of employees had walked out . I had to call clients regarding the discounts available on there medications in there country so that they can afford to buy meds .
*Respond to customer enquiries via phone,email or chat promptly and professionally.
*Resolve companies complaints efficiently while maintaining positive attitude.
* Maintain accurate records of companies interactions and transaction
*Provide detailed product or service information to customers as needed
*Follow up with customers to ensure issue resolution and satisfaction
*Identify and escalate priority issues to supervisors promptly.
@
O
,
MR'S GAGANA PRATHAP
Contact
*******************@*****.***
82/30,sirimane, siddapaji temple r
oad,Near annapoorneshwari templ
e, Parasayyanahundi, srirampura,
mysore 570008
Personal Details
Date of Birth : 26/02/1998
Marital Status : Married
Nationality : Indian
Religion : Hindu
Gender : Female
Skills
Leadership quality 80%
Comprehensive problem solving
ability
80%
Presentation Skills 80%
Task prioritisation 80%
Dedication 80%
Discipline 80%
May
2019 -
December
2019
2012
2015
2019
Hinduja Global Solutions
Business Process outsourcing
I worked as CCE were I used to get both inbound and outbound calls.I worked for Amazon process such as dealing with Amazon products, return, refund,delay delivery, tracking, exchange, payment related issues,make payments through installment, damaged product,false allegations regarding the product etc.
*Handle company inquiries via phone, email or chat professionally
*Resolve client issues promptly, ensuring high customer satisfaction levels
*Maintain accurate records of interactionz, transactions and customer feedback
*Follow company standards operating procedure to ensure consistent service delivery
* Upsell or cross sell products and services to meet sales together
*Identify and escalate complex issues to appropriate departments of resolution.
EDUCATION
Lourdes Hill Convent School Pollibetta,Kodagu.
S.S.L.C
80.01%
National Academy PU college,Athur, Kodagu.
PUC
87.33%
St.Annes Degree College Virajpet,kodagu
B.Com
77%
Organizational Skills 80%
Risk challenging 80%
Communication Skills 80%
Analytical Thinking 80%
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