Dynamic Sales & Client Relations Specialist

Isabel M. Rivera

Executive Account Manager; Sales Support Specialist; Customer Service

Chicago, IL 60639 +1-773-***-**** ************@*******.*** Professional Summary

Dynamic sales support professional with 7+ years of experience in client relationship management, event coordination, and administrative tasks. Demonstrated success as an Executive Account Manager and Concessions Coordinator at Levy, excelling in scheduling, correspondence, and client follow-ups. Proven multitasker with strong communication skills and a commitment to exceptional customer service.

Work Experience

Home Care Aide

European American Association Chicago, IL

November 2020 to Present

• Provided attentive home care services, ensuring client needs were met with professionalism and empathy.

• Coordinated and scheduled medical appointments, demonstrating strong organizational and communication skills.

• Managed daily tasks such as meal preparation, grocery shopping, and medication reminders to support client well-being.

• Maintained accurate records and communicated e ectively with clients and healthcare professionals.

• O ered companionship and support, fostering positive client relationships and satisfaction. Concessions Coordinator - Wrigley Field

Levy Restaurants Chicago, IL

March 2019 to October 2019

• Supervised concession operations and supported event day logistics to ensure quality service and accurate sta ng.

• Prepared and maintained event documentation, including game day folders and paperwork organization.

• Communicated with guests, addressing questions and needs to ensure satisfaction during events.

• Assisted with hiring and onboarding of concession sta, supporting human resources processes.

• Collaborated with management and performed additional duties as assigned to ensure smooth event execution. Sales Support Specialist

Valpak Saint Petersburg, FL

May 2017 to July 2017

• Provided remote operational assistance to franchise locations, ensuring adherence to best practices and company policies.

• Communicated with clients and internal departments to support operational needs and resolve issues promptly.

• Implemented proprietary programs tailored to organizational requirements, supporting sales and operational goals.

• Assisted with information dissemination and policy implementation, ensuring clear and timely correspondence.

• Supported franchises during transitions and performed additional duties as needed for business continuity. Executive Account Manager

Blanco Cigar Company - Chicago, IL/Clearwater, FL

June 2010 to February 2017

• Established and maintained national and international customer accounts, ensuring high levels of client satisfaction.

• Processed orders and managed invoicing, demonstrating attention to detail and organizational skills.

• Assisted with o ce management duties, including purchase orders and vendor communication.

• Maintained company website and product listings, supporting marketing and sales initiatives.

• Coordinated incoming shipments and worked with customs brokers to ensure timely delivery and accurate inventory records.

• Attended trade shows and company events, meeting with clients to discuss service needs and resolve issues. Executive Floor Concierge/Front Desk

Hilton Chicago Hotel & Towers Chicago, IL

November 2007 to August 2009

• Delivered concierge services, including reservations, itinerary planning, and guest accommodations for VIP and executive guests.

• Managed check-in/check-out processes, ensuring accuracy and guest satisfaction.

• Handled guest requests and billing, demonstrating attention to detail and strong communication skills.

• Processed reservations and coordinated with executive o ce to meet guest needs.

• Managed cash transactions and provided support for guest services during high-volume events. Help Desk Analyst I

Abbott Laboratories Waukegan, IL

March 2007 to October 2007

• Responded to support center calls, accurately identifying and logging service requests within established standards.

• Diagnosed and resolved client issues by asking concise questions and providing timely solutions.

• Prioritized and categorized calls, managed crisis escalation, and coordinated with other support groups as needed.

• Assisted with projects and provided additional support to ensure client satisfaction. IT Help Desk Support

Edward Don & Company North Riverside, IL

April 2004 to December 2006

• Responded to help desk calls and tickets, troubleshooting technical issues for Windows, O ce Suite, and proprietary applications.

• Provided rst-level VPN support and assigned tickets for further assistance as needed.

• Set up laptops for new hires and managed monthly reporting for help desk activity.

• Communicated e ectively with clients and internal teams to resolve issues promptly. Education

Technical Management (B.S. in Technical Management) DeVry University Chicago, IL

2005 to 2006

Computer Information Systems (A.A.S. in Computer Information Systems) Wilbur Wright College Chicago, IL

2003 to 2005

Associate's degree in information technology

High school diploma or GED

Technical Management (Bachelor's degree)

Skills

Event coordination Customer service Organizational skills Multitasking Written communication Verbal communication Event Planning Order entry Microsoft O ce Appointment scheduling Administrative experience Client relationship development Problem-solving Time management Attention to detail

Languages

Bilingual

Spanish - Fluent

English - Fluent

Certi cations and Licenses

Food Handler Certi cation

ServSafe

Additional Information

Authorized to work in the US for any employer

Skills/Knowledge

* Exceptional customer service

* Outstanding attention to detail

* Ability to prioritize

* Excellent verbal and written communication

* Problem-solving

* Fluent in both English and Spanish (able to speak, read and write)

* Windows/MS O ce

* Microsoft Outlook

* QuickBooks

* OnQ (Hilton Hotels & Resorts software)

* Call-tracking software

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