Customer Service & Property Operations Professional
Resume:
Brandi Behrmann
Moscow, OH *****
*****.*****@*****.***
Professional Summary
Dynamic customer service specialist with 12+ years of experience managing client inquiries, tenant relations, and operational support. Adept in using Microsoft Office and strong communication and organizational skills to efficiently resolve issues in fast-paced, remote environments. Work Experience
Assistant Property Manager/Bookkeeper
Yes communities-Batavia, OH
June 2018 to August 2023
• Conducted thorough tenant screenings to ensure qualified applicants and minimize turnover rate
• Developed and maintained positive relationships with tenants, addressing concerns promptly to ensure satisfaction
• Performed regular inspections of the property to identify maintenance needs and coordinate repairs in a timely manner
• Created and enforced property rules and regulations to maintain a safe and harmonious living environment for residents
• Organized resident events such as community gatherings or social activities to foster a sense of community among tenants
• Managed the move-in/move-out process including conducting inspections before/after tenancy periods for accurate documentation of any damages or necessary repairs
• Prepared monthly financial reports detailing income, expenses, rent collection, delinquencies, and vacancies
• Managed day-to-day operations of a residential property, overseeing maintenance, leasing, and tenant relations
Customer Service Relations Manager
Amerigas Propane-Mount Orab, OH
February 2010 to September 2017
• Conducted thorough quality assurance checks on deliverables to ensure they met established standards
• Collaborated with cross-functional teams to define project scope, objectives, deliverables, and success criteria
• Collaborated with dispatch team to coordinate delivery schedules, ensuring on-time deliveries for customers
• Effectively communicated with drivers to provide real-time updates on delivery status and address any potential delays or issues
• Resolved billing discrepancies by investigating payment errors, reconciling accounts, and providing detailed explanations to customers
• Updated customers on order status changes such as delays or backorders, managing expectations while maintaining a high level of professionalism
• Identified opportunities for process improvement within the dispatch department and made recommendations to enhance efficiency and customer satisfaction
• Collaborated with cross-functional teams including warehouse staff, drivers, and sales representatives to resolve complex customer issues effectively
• Trained new dispatch team members on company policies, procedures, systems usage, and best practices for delivering excellent customer service Education
College prep (Batavia High School)
Batavia High School-Batavia, OH
August 1991 to May 1995
Skills
• Customer service
• Communication skills
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Data entry
• Organizational skills
• Time management
• Attention to detail
• Administrative experience
• Typing
• Problem solving
• Management
• Computer skills
Certifications and Licenses
Driver's License
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