Technical Program Leader Cloud & Networking Expert

POULAMI CHAKRABORTY

Email- ********************@*****.*** Ph- 628-***-**** San Francisco, CA

LinkedIn- www.linkedin.com/in/poulami-chakraborty-a37b1a120

PROFESSIONAL SUMMARY

A results-driven technical leader and people manager with deep expertise in cloud and networking technologies. Adept at translating high-level strategic business objectives into detailed, executable project plans. Highly experienced in spearheading cross-functional initiatives, coordinating with engineering, sales, products, customer success, and operations teams to guarantee timely, on-budget delivery and proactive risk mitigation.

CERTIFICATIONS

CISCO certified Network Associate (CSC-013516061)

AWS Solutions Architect Associate

PROFESSIONAL EXPERIENCE

HCL Technologies Senior Engineer/Tech Lead 2017-2024

Led and executed key cross-functional initiatives, successfully delivering business-critical programs for clients including HPE, Cisco, Iron Mountain, and AT&T, ensuring timely completion and alignment with overarching organizational objectives.

AT&T - Carrier Enterprise Network Analysis Project

Developed and managed comprehensive project plans, including timelines, roadmaps, budgets (saving an average of 15% across projects), resources, and vendor deliverables.

Proactively identified risks, dependencies, and constraints, and communicated mitigation strategies, resulting in a 25% reduction in project delays.

Delivered high-impact reporting and dashboards, ensured accurate and complete project documentation and artifacts, and provided timely status updates, improving stakeholder satisfaction by 18%.

Supported change management processes, go-live readiness, post-launch stabilization, and continuous improvement initiatives, achieving a 99.8% successful deployment rate.

Facilitated clear communication between technical and non-technical stakeholders during incident management, leading to a 30% decrease in unnecessary escalations.

Tracked incidents through the full lifecycle: detection, investigation, resolution, and root cause analysis (RCA), contributing to a 10% reduction in recurring incidents.

Streamlined runbooks, timely escalation, tracking tasks, boosting FCR by 15% and reducing MTTR by 20%.

Hewlett-Packard (HPE)

Led customer-facing implementation and status meetings (e.g., status calls, reviews), providing clear, proactive communication regarding project status, risks, dependencies, and next steps, resulting in a 95% customer satisfaction score on communication clarity.

Managed customer expectations while maintaining a calm, professional, and solutions-oriented approach; appropriately escalated risks and issues with recommended paths to resolution, reducing average time-to-resolution for critical issues by 15%.

Conducted post-implementation reviews to assess delivery outcomes, capturing lessons learned and partnering with Implementation, Support, and Training Teams to ensure a smooth transition from implementation to ongoing support and adoption, leading to a 30% reduction in support tickets during the first month post-launch.

Mentored new employees on incident management processes, escalation paths, and client expectations; acted as a point of contact for junior team members, supporting skill development and task prioritization, contributing to a 25% improvement in incident handling time by the junior team.

Cisco - Enterprise Networking Project

Supported execution of a technical project by coordinating tasks across engineering, customer success, support, sales, product, and operations teams, achieving 100% on-time delivery of key technical milestones.

Owned program roadmaps, milestones, and execution plans while managing dependencies across teams, streamlining cross-functional workflows and reducing potential dependency delays by 20%.

Coordinated with stakeholders to align technical deliverables with business objectives, ensuring 90% feature adoption within the first quarter after release.

Identified risks early and proposed mitigation strategies, ensuring minimal impact on delivery timelines and reducing project risk exposure by 40%. Tracked KPIs and program metrics; communicated progress and status to leadership, providing weekly reports that maintained a green status for the project within budget.

Iron Mountain – Data Management and Cloud Transformation

Managed AWS infrastructure and cloud migration initiatives, coordinating across engineering, security, and operations teams, resulting in a 30% reduction in deployment time.

Tracked project plans, risks, and dependencies for AWS services (including EC2, S3, IAM, VPC, ALB, etc.), managed dataset ingestion, ETL workflows, and ensured on-time delivery, reducing data processing latency by 15%.

Coordinated security and cost-optimization across teams, delivering 20% improved system reliability and reduced operational costs by $50,000 annually.

Prepared and conducted daily meetings with the Operations team for building plans, status updates, and priority commitments, and provided daily and weekly reports summarizing project status, improving cross-team communication by 25%.

TOOLS/ Technical Skills

Platforms: ServiceNow, Jira, Smartsheet, Citrix, SharePoint, SolarWinds, Splunk

AWS & Networking: EC2, S3, IAM, VPC, Glue, Athena, Glacier, CloudWatch, Aruba Airwave, Cisco Meraki, Cisco Prime Infrastructure, Putty, Active Directory

Languages & BI: SQL, Python, Tableau, Amazon QuickSight, Excel/Sheets

Collaboration: GitHub, Slack, Zoom, MS Teams

Education

Greater Kolkata College of Engineering & Management, Kolkata, India

Bachelor of Engineering in Electronics & Communication (2013 – 2017), GPA - 8/10

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