Customer Service & Compliance Leader

TARA TOLAND

***********@*****.*** 678-***-****

Customer Service • Compliance Support • Account Verification PROFESSIONAL SUMMARY

Detail-oriented and customer-focused Customer Service Professional with 25+ years of experience supporting regulated environments, maintaining accurate documentation, and ensuring compliance with internal policies and external requirements. Proven ability to verify customer information, manage sensitive records, resolve escalations, and collaborate cross-functionally to support efficient order processing. Known for professionalism, accuracy, and strong customer relationships.

CORE SKILLS

● Customer Account Verification & Documentation

● Regulatory Compliance & Recordkeeping

● Order Review & Release Support

● Customer Communication (Phone & Email)

● Fraud Awareness & Issue Resolution

● CRM Systems (Zoho CRM)

● Data Entry, Reporting & Audit Support

● Process Improvement & SOP Management

● Call Center Operations

● Confidential Information Handling

● Cross-Functional Collaboration (Sales & Operations)

● Time Management & Multitasking

PROFESSIONAL EXPERIENCE

CSS Polymers Inc. Cumming, GA

Customer Service Supervisor

June 2018 – December 2025

● Supervised and trained customer service staff to ensure accurate, compliant, and high-quality customer interactions.

● Verified customer information and maintained detailed records to support compliance, reporting, and audit readiness.

● Reviewed orders, documentation, and customer requests for accuracy and policy adherence prior to processing.

● Identified service gaps and implemented process improvements to enhance efficiency, accuracy, and customer satisfaction.

● Resolved escalated customer issues professionally while protecting sensitive and confidential information.

● Monitored calls and communications to ensure quality standards, proper documentation, and consistent messaging.

● Prepared daily, weekly, and monthly performance and compliance-related reports.

● Collaborated with internal teams to ensure timely order fulfillment and issue resolution. Beef ‘O’ Brady’s Cumming, GA

General Manager

August 2008 – May 2018

● Managed daily operations including staffing, scheduling, inventory, customer service, and financial reporting.

● Ensured compliance with local regulations, internal policies, and food safety standards.

● Conducted audits of internal controls to maintain accurate records and operational accountability.

● Recruited, trained, and supervised employees to meet performance and compliance expectations.

● Resolved customer concerns efficiently while maintaining service quality and brand standards.

● Maintained vendor relationships and monitored inventory accuracy. EDUCATION & TRAINING

College of DuPage – Glen Ellyn, IL

● Compliance Training & Recordkeeping

● Zoho CRM

● QuickBooks

● Microsoft Office Suite

● ADP Payroll

● Accounting & Financial Management

● Management & Team Leadership

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