Associate Director
Resume:
UDAY KIRAN
Email: *********.*******@*******.*** Mobile: +91-805******* LinkedIn: linkedin.com/in/uday-kiran-53810810b Visa Status: B1-US Business Visa (till 2028)
PROFESSIONAL SUMMARY
Visionary Engineering & Technology Leader and Director with over 16 years of experience driving operational execution and delivery excellence across global digital landscapes. Proven track record in scaling Global Capability Centers (GCC) from ground-zero to high-performing organizations. Expert in aligning India-based delivery with global (HQ) priorities, fostering talent development, and managing multi-functional teams including Data & Analytics, Infrastructure, and Consumer Technology. Strategic partner to C-suite leadership (CDIO) with a focus on Governance, Performance Management, and Scaling Operations to drive enterprise-level ROI and high-impact digital transformation.
CORE COMPETENCIES
Operational & Strategic Leadership: GCC Leadership, Operational Execution, Strategic Operations, Roadmap Definition, Global Stakeholder Partnership.
People & Culture Enablement: Talent Development, Employee Engagement, Retention Strategies, Performance Management, Mentorship & Inclusivity.
Delivery & Governance: Delivery Excellence, Multi-function Oversight, KPI Tracking, Governance & Compliance, Risk Mitigation, Escalation Management.
Technical & Digital Ecosystem: Data & Analytics, Infrastructure Engineering, Consumer Technology, Automation, Information Security, SAP, Cloud Ecosystems.
PROFESSIONAL EXPERIENCE
ASSOCIATE DIRECTOR – ENGINEERING & STRATEGY
Walmart Inc. (Retail/E-commerce/GCC) April 2021 – Present
Professional Summary: Directed a large-scale multi-function delivery organization of 96+ associates, serving as a key GCC Technology Leader to align India-based engineering with global HQ strategic priorities.
Key Responsibilities:
Operational Execution: Led the strategic roadmap for global logistics and e-commerce, ensuring delivery excellence and alignment with enterprise-level ROI.
Stakeholder Partnership: Partnered with global sub-functional leads to translate high-level strategies into local execution plans, managing stakeholder alignment across time zones.
Talent Development: Orchestrated performance management and career development programs, fostering a high-performance culture and driving employee engagement.
Governance & Compliance: Championed site-level governance and data strategy standards, ensuring high-quality insights and regulatory compliance across global datasets.
Scaling Operations: Designed organizational structures to support evolving digital priorities, ensuring scalability and operational resilience.
Key Achievements:
Operational Impact: Delivered AI-driven cost-to-serve analytics resulting in $348M annual savings and a 30% reduction in downtime.
Strategic Growth: Scaled the analytics capability function to serve 90+ global associates, significantly increasing the GCC’s delivery capacity.
Innovation: Designed predictive AI marketing campaigns achieving a 3.5x ROAS and 10% conversion increase.
MANAGER – BI & ANALYTICS (MARKETING & DIGITAL)
PVH Corporation – GCC (Calvin Klein, Tommy Hilfiger) January 2020 – March 2021
Professional Summary: Directed the Digital Analytics and Customer Insights function, focusing on bootstrapping GCC capabilities and modernizing BI platforms for omnichannel growth.
Key Responsibilities:
GCC Capability Building: Bootstrapped a 43-member delivery team from the ground up, establishing local operational leadership for global E-commerce platforms.
Delivery Oversight: Monitored quality of work and tracked KPIs across Salesforce, GA4, and Adobe Analytics integrations to ensure consistent service execution.
Culture Champion: Promoted a culture of accountability and test-and-learn methodologies, directly impacting talent retention and team performance.
Key Achievements:
Intellectual Property: Patent Inventor (D912217) for a Virtual Clothing Recommendation Engine, blending behavioral analytics with consumer tech.
Efficiency: Improved Campaign ROI by 22% and reduced CAC by 15% through optimized delivery engineering.
ARCHITECT/ Manager – DATA ANALYTICS & CUSTOMER INSIGHTS
Lowe’s Companies Inc. (Retail/E-commerce) November 2016 – December 2019
Professional Summary: Provided strategic leadership for scalable data architecture, ensuring delivery excellence for C-suite executive priorities.
Key Responsibilities:
Strategic Operations: Led R&D for Customer 360 and Omnichannel Analytics, translating complex technical roadmaps into business outcomes.
Performance Monitoring: Managed data quality and lineage protocols, ensuring the reliability of self-service BI platforms for global users.
Key Achievements:
Cost Optimization: Achieved 42% reduction in infrastructure costs by migrating to a modern cloud-based architecture.
Operational Efficiency: Enhanced Demand Forecasting accuracy by 22%, improving customer service levels.
EARLIER PROFESSIONAL EXPERIENCE
Optum Healthcare: Led HIPAA-compliant data strategies and regulatory reporting systems within a high-governance healthcare environment.
Baxter Healthcare: Established global B2B data platforms and measurement standards across 20+ countries.
TECHNICAL SKILLS
Platforms: Snowflake, Databricks, GCP, Azure, AWS, Adobe Analytics, GA4, Salesforce.
Governance Tools: dbt, Airflow, SQL, Python, Data Mesh, Data Fabric, Agile, PMP, TOGAF.
Core Systems: Consumer Technology, Infrastructure Engineering, SAP, Automation, Information Security.
INDUSTRY EXPERIENCE
Retail & E-commerce (12+ Years): Walmart, Lowe's, PVH. Expertise in Digital Transformation and Global Capability Centers.
Healthcare (5+ Years): Baxter, Optum. Focus on Governance & Compliance, Clinical Data Strategy, and HIPAA.
EDUCATION & CERTIFICATIONS
Masters in Data Science BITS Pilani
Executive Program in Data Analytics & Machine Learning IIT Roorkee
Bachelor’s in Computer Science JNTU Hyderabad
Patent Inventor: Virtual Clothing Customization & Recommendation Engine (D912217)
Certifications: Certified TOGAF Practitioner, Azure Data Engineer, PMP, ITIL, Agile Practitioner.
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