Client Support Specialist with Travel Focus

Ashley Johnson

Client Support Specialist

© ****************@******.*** Crossett, 71635, AR % +1-870-***-****

Summary

Dynamic Client Support Specialist with experience in customer service and travel assistance.

Over three years of experience facilitating client inquiries and ensuring optimal satisfaction,

particularly with Carnival Cruise Line. Proven ability to manage multiple tasks with precision,

supported by robust administrative skills. Recognized for exceptional communication and

organizational capabilities, effectively meeting client needs in fast-paced environments. Eager to

leverage these unique strengths to enhance client experiences in the travel services sector.

Work Experience

Customer Service Representative, Concentrix, Remote

05/2024 — 06/2024

+ Facilitated customer inquiries regarding itineraries while contracted with Carnival Cruise Line,

ensuring clear communication and optimal satisfaction.

In Home Caregiver, Private Employer - Private Pay, Winnsboro

02/2018 — 06/2021

+ Supported clients with activities of daily living (ADLs), such as bathing, dressing, grooming,

and mobility assistance, promoting independence while ensuring dignity.

+ Administered medications in accordance with prescribed schedules, upholding safety

protocols and maintaining precise medication records.

Administrative Assistant, Rapid Runway Repair, Delhi

02/2017 — 05/2018

* Orchestrated executive calendars, scheduling appointments, meetings, and travel

arrangements efficiently.

* Compiled and refined correspondence, reports, presentations, and various documents as

required.

Secretary, Franklin Parish Council On Aging, Winnsboro

03/2015 — 01/2017

+ Managed confidential files and records in compliance with company policies, ensuring data

integrity.

Contributed to budget preparation by collecting expense data and tracking financial activities.

Delivered administrative support across multiple departments, efficiently handling various

tasks simultaneously.

Education

Associate's degree, General Studies, Louisiana Delta Community College, Monroe

01/2009 — 05/2012

Skills

Microsoft Office MicrosoftExcel Computer operation Dataentry Typing Sales

Communication skills Organizational skills Attention to detail © Customer support

Customer service Phone etiquette Independent Reliability Administrative

Languages

English

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