Senior IT Support Analyst Healthcare EHR Expert

Daniel Natter

Kansas City, MO

816-***-**** · ******.*.******@*****.***

Professional Summary

Senior IT Support Analyst with 10+ years of experience supporting enterprise healthcare systems in high-availability environments. Specialized in EHR implementations, domain health optimization, incident and defect management, and system performance auditing. Proven ability to lead complex upgrades and decommissions, collaborate across technical and clinical teams, and deliver clear, data-driven insights to global stakeholders. Strong technical background in Cerner tools, CCL, and SQL combined with a consistent record of exceeding performance expectations.

Core Skills

EHR Implementation & Go-Live Support

Incident & Defect Management (Tier 1–2)

Domain Health Auditing & Optimization

Cerner Millennium & Discern Visual Developer

CCL Script Execution & Auditing

SQL Script Development & Data Processing

KPI-Driven Technical Support

SOP Development & Workflow Optimization

Client Presentations & Technical Training

Hardware & Software Troubleshooting

Professional Experience

Oracle / Cerner — Kansas City, MO

Support Integration Architect

February 2023 – June 2025

Led enterprise upgrade and decommission initiatives across multiple Cerner domains, ensuring stability, compliance, and minimal service disruption.

Authored and executed domain health and compliance audits using Discern Visual Developer, identifying risks and performance gaps.

Performed CCL script execution and auditing via PuTTY to support operational optimization and system maintenance.

Designed, created, and maintained SQL scripts supporting nightly processing for multiple hospital data systems.

Delivered client-facing presentations to global stakeholders on system performance trends, risk mitigation, and proactive remediation strategies.

Partnered with internal engineering teams and hospital IT staff to bring new domains live and support end-to-end EHR implementations.

HCA Healthcare — Kansas City, MO

Consulting Physician Support Specialist

April 2018 – January 2023

Provided frontline EHR technical support and workflow guidance to physicians in fast-paced clinical environments.

Facilitated monthly onboarding sessions and delivered customized follow-up training to improve adoption and efficiency.

Acted as a liaison between providers and technical support teams to resolve complex and out-of-scope issues.

Contributed to improved physician satisfaction through timely resolution and clear communication.

HCA Healthcare — Kansas City, MO

Service Desk Analyst

January 2015 – December 2018

Delivered high-volume EHR support via phone and chat channels in a 24/7 service desk environment.

Supported Meditech and eClinicalWorks (eCW) clinical systems, troubleshooting application, access, and workflow issues.

Maintained detailed ticket documentation while meeting strict SLAs and performance metrics.

Boston Financial Data Management (DST)

Account Specialist

January 2013 – December 2015

Managed mutual fund accounts for PIMCO clients, ensuring accuracy and regulatory compliance.

Assisted with prospectus review and supported implementation of new investment accounts.

Developed strong client service and documentation skills in a regulated financial environment.

Recognition & Performance

Consistently received “Exceeds Expectations” performance ratings across all metrics.

Recognized for professionalism, high first-contact resolution rates, and exceptional customer service.

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