Administrative Operations Specialist

Amber Cochran

Office Management, Admin Assistant, Data Entry

Phone Number 209-***-****

Email ******************@*****.***

Address Stockton, Ca 95203

EXPERIENCE

OFFICE MANAGEMENT/OFFICE TRAINER

SOLUTIONS INC, Centerton, AR Mar 2009 - May 2025

INSURANCE GENERALIST, AAA, AMERICAN AUTOMOBILE ASSOCIATION, Glendale, AZ Nov 2007 - Feb 2 2009 CUSTOMER SERVICE REPRESENTATIVE

KAISER PERMANENTE, Stockton, Ca Apr 2003 - Aug 2007 EDUCATION

EMERGENCY, SALIDA, 'CA AMR

NON Feb 2018

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

• Arranged on-the-job training for new hires

• Reviewed and evaluated training and apprenticeship programs for compliance with government standards

• Perform receptionist duties: greet visitors, and answer and direct phone calls

• Developed departmental objectives, budgets, policies, procedures and strategies

• Provided product information and resolved concerns to assist customers.

• Provided new and prospective members with benefit information for both individual and group members

• Revised and developed business plans to emphasize product line, pricing and inventory factors

• Administered and created training and awareness presentations or materials

• Prepared reports to summarize operational results and financial performance

• Conducted and oversaw contingency plan integration and operations

• Promoted to dispatcher within 1 year of working, .

• Responded to telephone inquiries and complaints following standard operating procedures Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships

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• Provided account information to customers and explained bill service policies and customer rights

• Utilized automated systems to log and retrieve call information Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts

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• Determined charges for services requested and arranged for billing

• Navigated multiple computer systems and applications and utilized search tools to find information. ASSOCIATE In MANAGEMENT, HUMAN SERVICES, ARTS

University of Phoenix, Phoenix, AZ May 2008

Relevant Coursework NAEMD- EMERGENCY 91/NON EMERGENCY DISPATCHING CERTIFICATE

SAN JOAQUIN DELTA COLLEGE Jul 2003

Completed coursework towards A.A In TEACHING ECE AND ALT. CLASSES, STOCKTON, CA

SKILLS

CERTIFICATIONS

• Planning Schedules • Creative Solution Development

• Adobe Systems Adobe Captivate • Telephone Skills

• Employee Interviewing • Operational Efficiency

• Process Improvement Strategies • Testing Procedures

• Management Staff Collaboration • Program Monitoring and Tracking

• Training Program Assessment • Customer Satisfaction

• Virtual Learning Management • Role Playing

• Instructor Evaluations • Personal Development Sessions

• Workshops and Conferences • Job Readiness

• Ethical Standards • Meeting Management

• Learning Strategies • Company Policy Compliance

• Proper Staffing • Performance Monitoring

• Office Cleaning • Setting Up Contracts

• Term Negotiations • Constructive Feedback

• Improvement Plans • Executive Management

• Professional Relationships • Program Leadership

• Persuasive Communication • Customer Experience

• Technical Understanding • Emotional Awareness

• Tactics and Execution • Due Diligence Reporting

• Training Initiatives • Social Services Support

• Motivational Leadership • Client Retention

• Content Development • Individualized Instruction

• Needs Assessment • Resource Coordination

• Work Coordination • Behavioral Science

• TYPING CERTIFICATION 65 WPM 0 ERRORS

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