Data Analytics Professional with Leadership Insight
Resume:
SKILLS
CONTACT
EDUCATION
Bachelor of Technology in
Computer Science
WORK EXPERIENCE
PROFESSIONAL SUMMARY
Detail-oriented Data Analyst with expertise in handling large datasets, data validation, and dashboard creation.
Experienced in customer insights, survey analysis, and leadership reporting, with proven ability to translate
complex data into actionable recommendations. Skilled at NPS/CSAT initiatives, root cause analysis, and
cross-functional collaboration to improve customer satisfaction and fuel business growth.
VOLUNTEER & COMMUNITY EXPERIENCE
DEENA SWAROOPA BULLA
**********@*****.***
2984 Stonecrop Dr, Aurora,
IL 60503
Community & Event Organizer – Church & Community Groups 2015-Present
Planned and coordinated community and church events, including scheduling, logistics, and communications.
Partnered with diverse stakeholders to ensure smooth operations and timely completion of activities.
Managed participant information with confidentiality while strengthening teamwork and collaboration.
MAY 2013 – SEP 2014
Aug 2012 – May 2013
Analyst – Serco Global
Services (Client: Google)
Maintained accuracy of sensitive Google Maps business data and ensured compliance with quality standards.
Collaborated with internal teams to manage workflows and complete projects under tight deadlines.
Developed expertise in handling large datasets, improving accuracy, and monitoring progress for leadership reporting. Customer Support Representative –
Magna Info Pvt. Ltd. (Client: Wipro)
Delivered high-quality customer support while handling confidential information with professionalism.
Resolved client issues, including sensitive and complex requests, ensuring timely solutions and strong customer satisfaction. Documented requests, updated records, and supported team workflows by coordinating daily activities.
SSJ Engineering
College 2008 – 2012
CERTIFICATIONS
GOOGLE DATA ANALYTICS
PROFESSIONAL CERTIFICATE.
GENERATIVEAI FOR CUSTOMER
SUCCESS.
Data Analysis
Excel
Tableau
Power BI
SQL
Customer Insights
NPS/CSAT measurement
Survey design & analysis
Customer journey mapping
Reporting & Research
Data storytelling
Presentations for executives
Vendor management
Product Collaboration
Operations
Marketing partnership
Process improvement
Contact this candidate