Customer Service Specialist with Bilingual Skills

Melissa Chavarria

240-***-****

****.***********@*****.***

Summary

I’m a dedicated hard-working individual who has 8+ years of customer service experience. Committed to provide great customer service care to create a positive and comfortable environment.

SKILLS

Positive Attitude

Bilingual – Spanish/English

Problem Solving

Communications

Organized

Courteous

Time Management

Focused

Responsible

EXPERIENCE

10/2015-1/2020 Cashier/Fitting Room/Sales Associate, Marshalls – Laurel, MD

Handled different responsibilities.

Received payments by credit/debit card, cash, or check.

Issued refunds, credits, or change due to customers.

Organized clothes on racks by size, style, and department.

Provided help to any customer needed with assistance/questions.

7/2016-11/2017 Front Desk Associate, Marlo Furniture – Laurel, MD

Greeted customers as they were entering the store.

Organized customers information by filing them accordingly by last name and date.

Process payments and finance applications.

Followed up with customers via phone call to schedule their furniture delivery, verified address, phone number, and merchandise.

11/2017-6/2022 Customer Service Representative, API Source– Lanham, MD

Responded to customers via email or phone in-regards to their orders, status of orders, or any questions.

Multi-tasked in between assisting customers and processing orders already in house.

Always tried to resolve problems with orders for satisfaction and loyalty to customers.

Maintained desk area cleaned to look presentable.

EDUCATION

Graduated 06/2016 High School Diploma, Laurel High School – Laurel, MD

Currently Attending – Prince George’s Community College – Largo, MD

Present

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